Answer United Earns Coveted Diamond Plus Award for Exceptional Answering Services

Recognized with the 16th ATSI Award of Excellence

Answer United of Kalamazoo, MI, has been honored with the exclusive ATSI 2013 Award of Excellence for the sixteenth year. This prestigious award is presented annually by the Association of TeleServices International (ATSI)—the industry’s leading trade association for telecommunications and call center services, including telephone answering and message delivery across North America and the UK.

Answer United received the award during ATSI’s 2013 Annual Convention, held at the Kansas City Marriott Downtown in Kansas City, MO.

How the Award Is Earned

Independent judges contracted by ATSI evaluate answering services over a six-month period. The scoring is based on four key areas:

  • Courtesy
  • Response time
  • Accuracy
  • Overall service quality

To earn the ATSI Award of Excellence, companies must achieve a score of 80% or higher in all categories.

Industry Recognition

“The Award of Excellence allows participating companies to benchmark their customer-focused culture and processes against proven standards of excellence,” said ATSI President Maryann Wetmore.

“Winning the award brings industry and community recognition to our members’ call center staff for their valued commitment and dedication. Although winning the award is an honor, all participating companies are winners! The feedback received is a valuable component to their continual commitment of providing a world-class customer service experience with every interaction performed on behalf of their clients.”

Answer United’s Achievement

Now a sixteen-time winner, Answer United earned the Diamond Plus Award for its proven consistency and dedication to customer service excellence. This recognition highlights the company’s ongoing commitment to delivering accurate, courteous, and timely answering services that businesses can trust.

About ATSI

Founded in 1942, the Association of TeleServices International (ATSI) serves as the national trade association representing live answering services. Today, ATSI includes companies across North America and the UK that provide a wide range of operator-based services, such as:

  • Call centers & contact centers
  • Inbound telemarketing (order entry)
  • Paging & voice messaging
  • Emergency dispatch
  • Fax and internet services

ATSI congratulates the staff of Answer United on their ongoing dedication and exceptional service to their clients.