Answer United Earns Coveted Diamond Plus Award for Exceptional Answering Services Receives 16th ATSI Award of Excellence for Outstanding Answering Services
Answer United of Kalamazoo, MI has been honored with the exclusive ATSI 2013 Award of Excellence for the sixteenth consecutive year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. Answer United was presented with the award at ATSI’s 2013 Annual Convention held at the Kansas City Marriott Downtown, Kansas City, MO.
Independent judges are contracted by ATSI to evaluate message services over a six month period. The criteria for scoring include: courtesy, response time, accuracy, and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted ATSI Award of Excellence. The program is now in its 17th year.
“The Award of Excellence allows the participating companies to benchmark their customer focused culture and processes against proven standards of excellence. Winning the award brings industry and community recognition to our members’ call center staff for their valued commitment and dedication. Although winning the award is an honor, all participating companies are winners! The feedback received is a valuable component to their continual commitment of providing a world class customer service experience with every interaction performed on behalf of their clients,” says ATSI President Maryann Wetmore.
Now a sixteen-time winner Answer United earned the Diamond Plus Award for Sixteenth consecutive years. ATSI extends its congratulations to the staff of Answer United on their proven quality service to their customers.