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Outstanding Service Earns National Award

Answer United Wins ATSI Award of Excellence

Answer United of Kalamazoo, MI, has been honored with the exclusive ATSI 2019 Award of Excellence for the 22nd consecutive year.This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. Answer United was presented with the award at ATSI’s 2019 Annual Convention held at the Kansas City Marriott, Kansas City, Kansas.

Independent judges are contracted by ATSI to evaluate message services over a six month period. The criteria for scoring include: courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted ATSI Award of Excellence. The program is now in its 19th year.

“The ATSI Award of Excellence is the most prestigious recognition of exemplary customer service in our industry.  Award recipients demonstrated the highest level of service throughout every aspect of a caller’s experience – exceeding the award’s rigorous criteria and customer service standards.  It’s quite an honor,” says ATSI President Sharon Campbell.

Now a seventeen-time winner Answer United earned the Diamond Plus Award for twenty-two consecutive years. ATSI extends its congratulations to the staff of Answer United on their proven quality service to their customers.

About ATSI

The Association of TeleServices International was founded in 1942 as a national Trade Association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.

ATSI extends its congratulations to the staff of Answer United on their proven quality of service to their clients.

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