Absentee Service

Live Absentee Service Automated Absentee Service

Looking for an absentee service? We have you covered. As one of the nation’s largest absentee service providers, we work with company’s of all sizes. From Fortune 500 to an average size business, we have the right employee call off package for you. We have multiple affordable cost solutions for your absentee challenges. We get it, employee’s call off, the burden becomes too big at some point. You need an employee call off service. We are going to briefly describe the service and compare two options for the service, live absentee reporting service vs. automated absentee reporting service.

How it Works:

Employee Calls Into Phone Number (Phone Number Cards Available)

Answer United Answers Line & Provides Questions that Employee Answers

Sample Questions: Employee ID, Absent/Late, Absence Reason, Return Date & Many More

Verification Code is Given to Employee & Manager is notified (Email/Text is Sent)

Automated Employee Call Off Service

An Automated Absentee Reporting (AAR) service is a type of answering service that is specifically designed to handle employee absences. Our Automated Absentee Service uses a phone system and an online portal to allow employees to report their absences.

The AAR Service works by providing employees with a toll-free number where they can report their absence. The employees can either interact with an automated system . The system then captures the employee’s information, such as name, department, and reason for absence, and forwards it to the appropriate person or department within the company.

The AAR service can be configured to suit the specific needs of the company. For example, the system can be set up to automatically send emails or text messages to supervisors or managers when an employee reports an absence.

The AAR service can also provide management with real-time reports of employee attendance, which can be useful for scheduling purposes. This can also help reduce the administrative burden on the human resource department, allowing them to focus on more important tasks.

Overall, an Automated Absentee Reporting service is a useful tool for businesses of all sizes to handle employee absences and schedule changes efficiently and accurately. It can automate the process of capturing employee information, and forwarding it to the appropriate person, making it easier for businesses to manage their workforce.

To speak with a friendly, knowledgeable agent who can answer your questions, call 800-937-5900. Integrating 24 hour absentee service could be the best business decision you’ve ever made.

Live Absentee Reporting Service

On the other hand, a live absentee reporting service is very similar to the automated in terms of it’s functionality. It still captures the basic information that we discussed, name, reason for absence, etc. The main difference is you have a live agent. A live agent is helpful when a business doesn’t have a clean list of employee data, for a company that may have higher turnover for instance. Additionally, a live agent is always nice for employees to have on the phone as it feels more personal. Many of our clients prefer the live agent vs. the automated for those phone calls where there is more information needed than what can be placed in a picklist of sorts.

Features	Live Absentee Service	Automated Absentee Service
24/7 Availability to Track Employee Absences	X	X
Custom Introductory Greetings	X	X
Immediate Email and/or Text Verification Code	X	X
Immediate Email and/or Text to Managers	X	X
English & Spanish Languages Available	X	X
Ability to Accept Caller Not In Database	X	X
Robust Dashboard & Reports	X	X
Data Feed Capabilities into CRM	Optional	Optional
Import Employees Information	Optional	Required
Touch Tone or Speech Recognition	Live Agent	X
Lower Cost		X
High-Capacity Local / Toll-Free Numbers		X
Access to Call Recordings	X
Enterprise Script Options (Decision Trees)	X
Complex Dispatching Options (Backfilling)	X

Whatever option you choose, having a absentee service or employee call off service is a wonderful thing to have. It saves your business time and money. It keeps all of your data in a comprehensive dashboard, which is easy for many users to access. It provides instance text and/or email messages to your supervisors/managers when an employee is going to be absent or late. The benefits are numerous, and the cost is nominal.

Employee Call Off Services: A Reliable Solution for Workforce Management

Managing employee absences effectively is crucial for maintaining productivity and operational efficiency. Answer United’s Employee Call Off Service provides a seamless, cost-effective, and highly efficient solution for businesses looking to streamline their absence management processes.

How Answer United’s Employee Call Off Service Works

Dedicated Absence Reporting Line
Employees call a designated absence line to report their absence. This ensures a standardized and reliable process for all call-offs.
Live Call Handling by Trained Agents
A professional Answer United representative answers the call, speaks directly with the employee, and records essential details regarding their absence.
Customized Call Scripting
Each call is guided by a customized script based on your company’s protocols, ensuring consistency and compliance with organizational policies.
Unique Verification Code
Upon completion of the call, employees receive a unique verification code, confirming that their absence has been recorded correctly.
AU Insight: Real-Time Data Access
All absence data is stored securely in AU Insight, our advanced portal that provides real-time access to messages, reports, and historical data. This ensures complete transparency and ease of access for managers and HR personnel.

Key Benefits of Our Employee Call Off Service

Consistency & Compliance
Our service ensures a structured and uniform approach to handling absences, reducing the risk of miscommunication and compliance issues.
Real-Time Reporting & Insights
Managers can log into AU Insight at any time to view up-to-date information on employee call-offs, helping them make informed decisions.
Operational Efficiency
By outsourcing absence management to Answer United, businesses can free up valuable internal resources and focus on core operations.
Customizable Informational Recording
Companies can add an upfront informational recording to the absence line, providing employees with essential details before they proceed with reporting their absence.
Flexible Communication Options
The system allows for text notifications to be sent to specific departments, shifts, or the entire company, ensuring quick and effective communication.

Why Choose Answer United?

With decades of experience in call answering services, Answer United provides a trusted, professional, and cost-effective solution for handling employee absences. Our Employee Call Off Service not only enhances workforce management but also improves accountability and operational efficiency.

If you’re looking for a seamless and reliable way to handle employee absences, contact us today with further questions on our live absentee reporting service or our automated absentee reporting service. See more about how the employee call-off process works here

800-937-5900 Get Started Today! Contact us now to schedule a demo or request a customized quote. Integrating 24 hour live answering service could be the best business decision you’ve ever made.