Answer United’s in depth experience with Absentee Reporting has caused us to debate this question frequently internally. Since it’s such an exciting topic for us, we figured you would enjoy. The exciting topic is, if I’m going to have an absentee system where employees can call off for my business, should I put an automated one in place or a live one?
Answer United is fortunate to have hundreds of Absentee customers. We have some Fortune 500 companies that look to us for our expertise in this area. We also work with small to medium size businesses who genuinely appreciate the process that Answer United’s Absentee Service puts into place for their business. No matter your size, it’s hard to refute the efficiency that is put into place with an employee call off service. So let’s explore the types of absentee call off systems that Answer United offers.
Automated Absentee Service | Automated Employee Call Off Service
We’re sure it comes as no surprise to find out that the automated absentee service is more cost effective. Out of the gates, if you are looking for the lower priced option, then this one shines. Our automated absentee service can save you about a quarter off the price of the live service.
Secondly, with the automated service you have a very high capacity for call ins. In the instance of a snow storm where you want all your employees to formally call off, the high capacity nature of this line will accommodate that large surge in call volume.
Those reasons are great reasons to choose the automated service. However, there is a caveat that is important to understand. A business needs to provide us with an accurate, up-to-date employee list. Why? The way the automated system works is, it does a lookup of the employee based on their employee ID, if that employee is missing from the employee list, then they will not be able to use the system, causing some inefficiencies on your end.
If you are seeking a cost-effective option and high capacity call offs are expected from your organization, then the Automated Absentee Service is a great choice for you.
Live Absentee Service | Live Employee Call Off Service
A human voice, there’s something so great about that in today’s world. With all of the automation, some businesses really value the human voice on the other end of the line. The biggest benefit of the live service is it features a human on the other end of the line. A human can: be a soothing voice to the employee if they are injured or sick, show empathy on a call, or help figure something out if there is incomplete information. Many businesses today still appreciate the human touch, which is why this is still such a popular option for Answer United.
Another huge benefit of the live absentee service, is we can backfill for an absent employee. What some businesses do for us is give us a call tree to follow for a department. That way when an employee calls in, it’s Answer United that takes the legwork out of backfilling that spot. It’s a tedious chore that we can take care of for you.
Along with those two benefits, another is advanced scripting, we can accommodate a highly customized script. Additionally, a business doesn’t have to provide us a complete employee list. We can manually add an employee to their list with a supervisor approval.
If you are seeking a customized option that offers flexibility and gives that human touch to your employees, then the Live Absentee Service is the one for you.
What Employee Call Off Service Should I Choose?
That said, any of these options can work for your business. As with any choice you will make in business, consider what fits best for your business needs. We hope this post has helped you understand the benefits of each option. Our biggest goal at Answer United is helping you make an informed business decision and ultimately helping make your business more efficient. Schedule time with us to learn more about these exciting options for employee absence reporting. We will help you document it all more efficiently.