Award-Winning 24/7 Virtual Receptionist Service

Leading Virtual Receptionist Services for Modern Businesses, Trusted for over 60 Years

Our Expert Agents Provide Professional 24/7 Live Virtual Receptionist Services & Support

As a nationally recognized leader, our virtual answering service combines advanced technology with professionalism to keep your operations running smoothly, day or night. Our team of expert agents provides 24/7 live virtual receptionist support, including live chat support, ensuring your business remains connected and responsive at all times.

Available 24/7, Answer United’s award-winning team of live virtual receptionists answers and interacts with your customers with the same professionalism you would. We provide instant responses to queries, ensuring your customers remain happy and engaged, without them ever realizing they’re speaking with a remote agent.

Whether you’re a small medical practice or a large corporation, our virtual answering service and live virtual receptionist solutions are fully customizable. We tailor messaging and dispatch services to meet your specific business demands, always ensuring effective communication.

We handle it all—phone calls, emails, website inquiries, appointment requests, and emergency responses.

With your input, we create custom scripts that our trained agents use to answer your customers’ questions and concerns with professionalism and care.
Our trained agents answer your customers’ emails and calls with courtesy and professionalism.
We believe retaining new customers is as vital as maintaining sound relationships with existing customers.
Using your website and other materials you provide, we will inform prospective clients of the service and product benefits available to them the same way a sales rep would.

Our Virtual Call Center Service Features:

Custom On-Screen Scripts

Our collaboration with you ensures that our agents have customized scripts on their screens during calls. These scripts ensure accurate, prompt, and professional service, with additional support from your website if needed. We direct customers to your preferred contact method if more detailed responses are required.

Web Interaction

Enhance your website with real-time interaction features. Visitors can request an “Agent Callback” or initiate a “Live Chat” with one of our trained agents, providing instant support without additional software.

Instant Call Messaging & Retrieval

Receive accurate, instantly typed messages through your preferred communication method—email, SMS, or others. Our system ensures secure and efficient message retrieval, with all calls date- and time-stamped for quality assurance.

Receive Call Reports

All incoming calls are recorded at Answer United with a computer-generated time and date stamp, ensuring precise quality assurance. We offer daily, weekly, or monthly customized reports, which can be delivered via fax, email, or downloadable files. Your business needs to be accessible on the platforms your clients prefer, providing them with the information they need precisely when needed. Whether through live chat, phone, or other communication channels, Answer United is equipped to enhance your customer service experience. Contact us today to discover how our comprehensive services can grow your business to the next level.
No matter the communication method your clients prefer, we ensure they receive the answers they need.

Answer United’s Value-Added Services

While Answer United’s core service offering remains call answering via phone, we also offer other value-added services alongside our virtual answering service to help take your business to the next level by improving your customer service. Here’s a closer look at the ways we can partner with you:

Contact Answer United Today

Contact us today for more information on our virtual receptionist service and how it can take your business to new heights. We’re standing by and ready to become an extension of your business.

Does your business currently utilize a subpar answering service? Partnerships should be profitable, and when you partner with Answer United, you get a partner who is an extension of your in-house team and is always rooting for your success.

FAQs

What features are typically included in virtual answering services?

Our virtual answering service includes features like live call handling, appointment scheduling, message taking, customer inquiry responses, and emergency dispatch. We also offer customizable scripts and can provide bilingual support to meet the diverse needs of your customer base.

How are virtual answering service agents trained to handle specific queries related to my business?

Our virtual answering service agents receive detailed training on your business’s products, services, and customer handling protocols. This includes customized scripting and role-playing exercises to ensure they respond accurately to specific queries and reflect your brand’s voice and policies.

Should You Hire A Virtual Assistant For Your Business?

Running a business, regardless if it is a medical practice or an HVAC repair and sales shop, means juggling a lot of moving parts—and answering every call just isn’t always possible. That’s where a virtual receptionist can make a huge difference. Instead of sending callers to voicemail or risking a missed opportunity, a virtual receptionist ensures your customers are greeted by a real, friendly voice every time they call. Services like those offered by Answer United provide your business with 24/7 phone coverage, ensuring you’re always available, regardless of when someone reaches out, even if you’re not physically present. It’s like having a professional receptionist without the overhead costs of hiring in-house staff. There’s no need to worry about benefits, sick days, or training. You get access to experienced agents who follow customized scripts and represent your brand just like an internal employee would. Whether it’s scheduling appointments, answering questions, or handling urgent calls, a virtual receptionist keeps things running smoothly and professionally. Plus, it helps you stay focused on what matters: growing your business, while ensuring that every customer interaction is handled with care. For small businesses and large companies alike, this kind of support builds trust and improves customer satisfaction. It also adds a layer of consistency that’s hard to maintain when you’re pulled in a dozen directions. And let’s be honest—first impressions count. A virtual receptionist makes sure every caller’s first impression is a good one. Whether you need full-time phone support or just backup during peak hours, it’s a flexible, cost-effective solution that scales with your needs. At the end of the day, hiring a virtual receptionist isn’t just smart—it’s essential for any business that wants to stay responsive, professional, and competitive in today’s fast-paced world.

Virtual Receptionist