The Leader in Outsourced California Answering Services and Call Center Solutions

Industry-Leading Answering Services for California Businesses

At Answer United, we understand what you go through to keep your business running smoothly while keeping customers happy and satisfied. That’s why we’re proud to partner with businesses of all sizes to help you make a success of your business and your customer service.

We offer a wide range of answering services in California to fill in the gaps in customer communications you experience daily. Whether you want to keep your phone lines open, an email inbox clean, or provide 24/7 live answering so your customers can place orders around the clock, Answer United’s California answering service has the solution to keep you at the top of your game.

Bilingual Answering Services for California Businesses

Over 36 million people in America call Spanish their first language. In California, over 38% of the population speaks Spanish. That means a lot of your customers might appreciate the ability to contact your company in the language they prefer. At Answer United, we provide a full suite of services in both English and Spanish.

Don’t leave out a significant portion of your customers and clients when you could offer them the services that they need most. Do you want to provide live call answering en Espanol? We can do that. Would you like 24/7 order entry or event registration in Spanish? We can do that, too. Perhaps you want the ability to have your customers chat live on our website in the language they know best. We can even do that.

Language shouldn’t limit your customer service options. When Answer United partners with your California business to provide bilingual answering services, language no longer has to be a barrier.

Customized Answering Services for California Companies

No two businesses are the same. That’s why one-size-fits-all solutions for customer service solutions don’t always work. At Answer United, we’re dedicated to finding the solutions that will help your business the most.

We work with each California business to come up with a customized plan that addresses the gaps in customer communication you have. What types of services do you want to provide your California customer or client base?

Do you want to provide overflow call answering during your busy hours? Perhaps you want to provide customers with a live web chat help desk. Maybe you’d like to ensure customers that call in after-hours can have their messages taken down or orders submitted.

From 24/7 live call answering to intuitive voicemail systems and live web chat, Answer United can help process common business needs including:

–        Customer Inquiries
–        Insurance Claims
–        Order Entry
–        Help Desk Services
–        Dealer Location
–        Absentee Reporting
–        Property Management Services
–        Event Registration
–        Appointment Scheduling

There are more services that Answer United can provide your California business with than we can list here. If you’re experiencing a gap in the flow of your business, we can step in and fill it.

Answering Services for Every Industry

At Answer United, we have over 50 years providing answering services for businesses across the nation in a wide variety of industries. This experience has provided us with a wealth of knowledge and skill in supporting businesses of all shapes and sizes. We partner with small businesses, solopreneurs, and large corporations. No California company is too small or too large for our innovative solutions.

We provide answering services to California businesses including:

–        Medical Offices
–        Government Offices
–        Attorneys and Legal Offices
–        Home Health Care and Hospice
–        Funeral Homes
–        HVAC, Plumbing, and Electric
–        Property Management
–        Consulting and Counseling Firms

No matter what industry you’re in or the size of your business, if you have communication needs, Answer United has the solutions.

HIPAA-Compliant Medical Answering Services

Anyone who runs California medical offices such as hospitals, doctor’s offices, chiropractor’s offices, and dentist’s offices understands how important it is to keep patient information safe. That’s why we offer HIPAA-compliant answering services for medical offices.

As important as patient privacy is, it’s just as critical that your patients are greeted promptly and compassionately when they call. Each one of our answering service professionals is trained in proper medical answering protocol and procedure. Patients will receive courteous, prompt answers whether they need to reschedule an appointment or have an urgent call.

With our on-call management system, you can update on-call schedules for your physicians whether you’re in the office or not. When an urgent call comes in, our answering service agents will transfer patients to the correct on-call physician using the communication method preferred such as a text, live call, or page.

Your Solution to Customer Service Gaps

When you partner with Answer United, we’ll help fill in the gaps in customer service and communications. Call today to find out how our customized answering service solutions can help your business stay at the top of your industry.

We offer quality answering services to businesses of all sizes, big and small so as to bring them closer to their customer base and ensure that the organization’s potential is achieved. Answer United is basically a service that understands the constitution of its clients and acts on their behalf to make sure that their customers are content.

For over many years, we have been a trusted name in answering and call center services across California and what we do is act as the connecting link between a business and its target audience. Across varied industries, from fortune 500 companies to doctor’s offices or emergency services, we fulfill the role of an outsourced call center. Our goal then is to let you focus on achieving core objectives instead of getting bogged down by the efforts to ensure customer satisfaction.

What We Do

We understand that even with what we offer, the organizational requirement varies and so it is required of us to customize our services to the specific needs of the clients. Our company works to ensure that the productivity of your workplace is increased and there is next to no margin for error with our cost-effective solutions and innovative approach to being a call answering service.

California is a trending market with a variety of thriving businesses and what we seek to do is cater to the needs of these ventures by bridging any kind of communication gap between them and who they serve. We are in the business of outsourcing- you hand over the responsibilities which hamper the process of streamlining your business to us.

Our inbound call center works relentlessly to ensure that all queries are answered and every order is taken with complete accuracy so that we accentuate your business with heightened levels of customer satisfaction. You will never miss a call or message when we act as your representatives.

How It Works

So, our call center and answering services in California work to provide a national or even a global reach for your company by making sure you are never out of reach.

Our services are a highly efficient package of services designed to ensure your valuable time is not wasted and yet all callers are attended to professionally. Some of what we offer is:

Why Choose Answer United

Answer United is the proud choice for companies across California and the rest of the USA. So, when you choose us, you know you’re choosing a synonym for quality, professional approach, courteous, and expertly trained staff armed with a dynamic attitude as to how we can help our clients soar.

If your organization happens to be looking for answering and call center services in California, then look no more.

Here are some of the cities we serve:

Contact us today at 800-937-5900 for a free analysis of your answering service, call center or outsourcing needs in California.

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