Our award-winning virtual receptionists provide instant responses to complaints with our complaint line, keeping your customers happy. Our complaint lines are highly customizable, enabling us to tailor a message & dispatch process that meets your business needs. We provide your customers with a toll-free number available to them 24/7 for complaints. Being in business for almost 60 years has provided us with the experience to handle complaints with care.
We compose custom scripts that our live agents use to answer your customers’ emails and calls 24/7. We send out messages to your staff instantly based on your preferences.
Our trained agents answer your customers’ calls and instantly the call information, call recording and message are available in our online portal.
Our proprietary online dashboard will help you identify trends with complaints by hour of day or day of week. Zero in on when your business is not performing it’s best so you can fix the root cause of the problem.
For anyone that states they are ill, injured, or with the press, we can send the call directly to management, live in real-time.
