Answer United Earns ATSI Award of Excellence for the 29th Straight Year

We’re proud to announce that Answer United has once again been recognized with the ATSI Award of Excellence, marking our 29th consecutive year receiving this industry honor.

For nearly three decades, this award has reflected something that’s always been important to us: making sure every caller is treated professionally, courteously, and with genuine care.

🏆 What is the ATSI Award of Excellence?

Presented by the Association of TeleServices International (ATSI), the Award of Excellence recognizes answering services that consistently deliver outstanding customer experiences.

To qualify, participating companies undergo months of anonymous evaluations. Independent judges place test calls and score each interaction based on criteria such as professionalism, accuracy, response quality, and overall caller experience. Only companies that meet ATSI’s strict performance standards receive the award.

A Recognition We’ve Earned Year After Year

Winning the award once is certainly an accomplishment. Receiving it 29 years in a row speaks to the consistency of our team and the standards we’ve maintained over time.

Whether we’re answering calls for a small local business, a healthcare provider, a property management company, or a national organization, our goal remains the same: represent our clients professionally and make every caller feel heard.

What This Means for Our Clients

Awards are meaningful, but what matters most is how they translate into real-world service.

The ATSI evaluation process helps us continually review our performance, strengthen our training programs, and identify opportunities to improve. It’s one of the many ways we hold ourselves accountable to the level of service our clients expect.

When your calls are handled by Answer United, you can feel confident knowing they’re being managed by a team that has demonstrated a commitment to quality year after year.

Thank You to Our Team and Clients

This achievement wouldn’t be possible without the dedication of our employees and the trust our clients place in us every day. Their partnership and support have helped make 29 consecutive years of excellence possible.

As we look ahead, we’re committed to continuing the same dependable service that has been at the heart of Answer United since 1960.

👉 If you’d like to learn more about our answering services, contact us today or schedule a demo to see how we can support your business.