Answer United Wins 2020 ATSI Award of Excellence: Year Twenty-Three Onyx Plus

The year 2020 tested businesses everywhere. Amid lockdowns, remote work, and widespread uncertainty, Answer United continued to deliver reliable call handling and support. That year, we proudly earned our 23rd ATSI Award of Excellence, recognized as the Year Twenty-Three Onyx Plus Award. This honor stands as proof of our dedication to customers during one of the most challenging times in modern history.

🏆 About the ATSI Award of Excellence

Presented by the Association of TeleServices International (ATSI), the Award of Excellence recognizes answering services that consistently deliver exceptional customer care. Over six months, trained evaluators conduct “mystery calls” and score providers on accuracy, friendliness, professionalism, and service quality. Only companies with an average score of 80% or higher receive this distinction.

Rising to the Challenge During COVID-19

In 2020, businesses had to adapt quickly. Answer United provided uninterrupted service through our virtual answering service and remote call handling solutions, ensuring our clients’ customers could always reach a live, professional voice. Winning the Onyx Plus Award during such a demanding year underscored our resilience, adaptability, and unwavering focus on client success.

23 Years of Award-Winning Service

Receiving the ATSI Award of Excellence for the 23rd time highlights our long-standing tradition of quality. Each award year validates the training, technology, and customer-first approach that help our clients deliver exceptional experiences — no matter the circumstances.

A Partner You Can Trust

Since 1960, Answer United has partnered with businesses nationwide, offering dependable answering services that adapt to changing needs. Our 2020 Onyx Plus Award win reflects not only our past achievements but also our promise to remain a trusted, flexible partner in the years ahead.

👉 See why businesses turn to Answer United for reliable support, in every season. Get started with our services today and experience the award-winning difference.