Answer United Wins ATSI Award of Excellence for the 28th Consecutive Year

For 28 years in a row, Answer United has proven why we are one of the nation’s most trusted answering services. In 2025, we once again earned the prestigious ATSI Award of Excellence, a recognition that highlights our long-standing dedication to professional, reliable, and compassionate customer care.

🏆 What the ATSI Award of Excellence Means

The Association of TeleServices International (ATSI) created this award to recognize answering services that consistently deliver top-tier customer experiences. Over a six-month period, independent evaluators place test calls to participating companies. These calls are scored on accuracy, professionalism, friendliness, and overall service quality. Only those maintaining an average of 80% or higher earn the honor.

28 Years of Uninterrupted Excellence

Earning this award once is an achievement. Winning it 28 years in a row sets Answer United apart as an industry leader. Our consistent performance demonstrates that excellence isn’t a one-time milestone — it’s a standard we uphold for every client, every day.

Why This Matters for Our Clients

At Answer United, the ATSI Award isn’t just about recognition — it reflects our ongoing investment in training, technology, and quality assurance. Every award year gives us new insights through evaluations and feedback, helping us refine our processes and raise the bar even higher. For our clients, it means peace of mind knowing their calls are always handled with professionalism, accuracy, and care.

A Tradition of Customer Service Leadership

Since 1960, Answer United has built lasting partnerships with businesses nationwide by providing dependable answering services around the clock. Winning the ATSI Award of Excellence for the 28th year reaffirms that our approach to customer service stands the test of time.

👉 Experience the award-winning difference yourself. Schedule a demo today and see why businesses continue to trust Answer United after more than six decades of service.