World-Class Answering Services for Southfield, Michigan Businesses

Business owners of large and small companies alike know the importance of keeping up with customer communications. From phone calls and emails to instant messages and classic snail mail, customers, clients, and patients want the ability to reach your business promptly when a question or need arises.

When these communication lines are in place, customers are satisfied and content with your business. This kind of communication creates a relationship of trust and loyalty. When communication breakdowns occur, however, they tend to frustrate customers and cause them to contemplate going elsewhere instead of remaining loyal to your company.

As a busy business owner, how do you increase your ability to provide constant communication with limited resources? The answer is simpler than you might think.

Provide Instant 24/7 Access to your Southfield, Michigan Business

If you want to provide 24/7 lines of communication to your Southfield, Michigan business, it may not be as hard as you think. You don’t even have to hire more in-person staff or expand your office needs. What’s the solution? Hiring an answering service.

When you hire an answering service like Answer United, you can take advantage of opening phone lines for your business around the clock in addition to other communication methods like instant messaging and live webchat. For less than the cost of one full-time employee, you get three times as much coverage for your customers.

What kind of communication can you provide for customers and clients through Answer United? We can offer your Southfield, Michigan business options such as:

        Live call answering services
        Instant messaging
        Live web chat
        Order entry
        Help desk services
        Event registration
        Appointment scheduling
        Email reading and response
        And many more services

No matter what types of communication lines you want to open, Answer United has the solutions.

Affordable Customer Service Solutions for Southfield, Michigan

When you think about offering customer service solutions, you probably think about hiring more in-person staff, expanding your office space, and the toll this would take on your bottom line. Well, with Answer United, you can have the benefits of in-person staff without the extra financial burdens.

When you hire Answer United to provide answering services for your Southfield, Michigan business, we provide 24/7 services. That means we never take a lunch break, we don’t take days off, you won’t hear us asking for vacation, and you won’t need to pay us for sick time. We give you all the benefits of an in-person secretary and more, for less than the price of one full-time employee.

Whether you want 24/7 live call answering, help desk services, live chat to support and enhance website sales, appointment scheduling, or another service, we can help you ramp up your business communications sustainably and affordably.

Customized Answering Service Solutions with Answer United

At Answer United, we know that each business has different answering services needs. That’s why we work with each business to come up with a customized plan that supplies solutions for your specific needs.

In addition to tailoring the services we offer to your Southfield, Michigan business, we will work with you to come up with customized scripts so when we talk with your customers, we’ll sound just like you. When we work for you, we want to sound just the way you want so your customers will feel like they’re talking to a secretary in your office. This is one of the best ways we can help you continue to cultivate a relationship of trust and loyalty with your customers.

Medical Answering Services for Southfield, Michigan Practices

Even more than regular businesses, medical practices must be available for clients and patients no matter the time or day. Staffing can still present a challenge, however, when you need to provide availability around the clock.

Answer United has worked with medical practices for over fifty years, and we understand the unique qualities needed for these answering services. We can set up a variety of HIPAA-compliant services for your Southfield, Michigan practice including intuitive voicemail systems for patients who want to ask about lab results, schedule appointments, or submit refill requests. We can provide live call answering for your office after hours. We can even help you with managing on-call physicians.

With our on-call physician management system, you can update the schedule from anywhere you are. When urgent callers call in, we’ll forward their calls and messages through the method you prefer such as a text, IM, PDA, page, or SMS.

Discover Answering Service Solutions as Unique as Your Southfield, Michigan Business

Your Southfield, Michigan business is one of a kind and the answering service solutions you employ should be unique, as well. That’s what we do best at Answer United. We work with you to come up with the best solutions to help your business stay at the top of your industry.