The No. 1 Answering Service in Southern California
Business today is hardly a 9-5 endeavor. No, it’s a 24/7/365 one. Essentially, there are no business hours — customers expect to be able to contact someone and receive help whenever it is they need it, whether it’s 3 p.m. or 3 a.m. Are you or are others in your business in a position where they can be on-call at all hours of the day? Probably not. But a qualified answering service in southern California can be on call for you, and when you work with Answer United, you can rest assured that you’re working with the nation’s best. Read on to learn more about the benefits of working with an answering service and how Answer United can serve as the ideal extension of your business.
The Benefits of Working With a Southern California Answering Service
As we noted in the opening, a good answering service is much more than just a third party that you work for. A good answering service should operate as a true extension of your business. It should preserve and enhance your reputation in the community, while providing expert customer service to anyone that contacts it. Here’s a closer look at some of the key benefits of working with an answering service in southern California:
- Flexible: As times change, so do the ways people expect to access information. And while a phone call may be a preferred communication method for some, social media messaging may be for others. Answer United can “answer the call” no matter how it comes in.
- Script assistance: Have a prepared script with talking points that you want to be followed? Great! Need help crafting a script? We can help with that too! Remember, a good answering service should serve as an extension of your business and help you resolve problems.
- Productivity and cost benefits: Assigning someone to answer calls is likely taking them away from something else they’re more qualified to be doing. And hiring a full-time customer service representative or receptionist can represent a significant expense. By partnering with an answering service in southern California, you’re empowering your staff to do the things that they’re best at while saving money as well.
- Value-added services: In addition to answering calls and serving a customer service role, Answer United is also pleased to offer automated and live employee absentee services to help firms better manage absences and work toward the right solutions with their workers.
Just because it’s worth mentioning again, an answering service is also on-hand to help your customers on a 24/7 basis. Your customers will never have to leave a message and wait for a callback — they can receive the answers that they need immediately while talking to a real person.
Your company is only going to be as good as its employees and its partners. When you work with Answer United for your call service needs, you can rest assured that you’re in good hands. To learn more about our solutions and how we can help take your business to the next level, contact us today.
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