A Professional Answering Service in Albany NY  


We are a professional answering service in Albany NY. Businesses in the state capital require auxiliary services that will help them stay competitive and able to facilitate the needs of their clients and customers. Our live, automated, and other services can help your business grow or otherwise take some of the more mundane responsibilities off your hands so that you can focus on core business processes.


Increase Your Business Hours With A Answering Service In Albany NY

When it’s time to call it a day, your business can keep working for you after hours. Different businesses will have different after-hour needs, but Answer United has a solution for you. What do you need to continue happening while you’re away? We can:

  • Take messages for you
  • Answer frequently asked questions
  • Direct callers to other places or give directions
  • Troubleshoot common issues
  • Take orders or fill out forms for callers
  • Set appointments and do scheduling

No matter what you need, there’s likely an option or combination of options that will help you to extend your business hours in a meaningful way. We are an answering service in Albany NY that offers custom solutions that work with the needs of your business.


Have Your Own Team of Professionals for Your Business

Our agents are skilled and professional. When you work with us, you’re adding on an entire network of people who will go to work for you. This can help any business that can’t justify the cost of a new hire let alone a team of people. Even if you already have someone to take calls and handle correspondence, our services can work as an adjunct to help alleviate the weight of some duties.

For example, if you have one or two people taking calls, we can work to take overflow calls in the background. This will help keep your business customer service consistent without the risk of losing potential customers or prospects. Also, you and your business will save a tremendous amount of money in the process.


Give Your Business a Competitive Edge

Outsourcing your call center and answering service needs to an answering service in Albany NY makes sense in all competitive industries. It’s a cost-effective solution that helps to maintain and increase your business prospects without you needing to maintain your own contact center, receptionists, or other personnel dedicated to handling calls and correspondence. This puts you ahead of your competition in various ways while freeing up some of your own time and energy to focus on other aspects of the business.

The ability to operate 24/7 also puts you ahead of your competition. While they sleep, you can as well. The difference is, our professional call center and answering services are still working for you.


Take Control of Your Business Costs

Operating costs can take a huge toll on a business. Just finding different ways to save money can eat up a lot of time all on its own. At the same time, you don’t want to sacrifice the quality of your business to cut some corners. This is one of the areas where outsourcing your call center or answering needs can give you the most benefit.

You will know where your money is going and what it’s going toward. You won’t have to struggle with payroll concerns for individuals or deal with insurance options for them. Other costs like benefits, costs associated with the utilities used by additional people, and other expenses won’t plague you or your time. Instead, you can file it all under one less thing you have to worry about.


Use Only the Services Your Business Needs

Answer United offers many services, but we will work with you to find the solutions that work best for the needs of your business. You don’t have to worry that you’ll find yourself paying for services you don’t need, want, or can’t use. This can become incredibly important, depending on the nature of your business or industry.

A medical answering service doesn’t need the same types of options as an online seller who requires a help desk line. This is why we offer custom solutions. Answer United serves several industries, so we understand that specific industries may have specific needs and regulations when it comes to answering services. This is especially true of our medical answering services, but it’s also true of our legal, property management, and other answering services as well.

No matter your needs or industry, you’re safe with Answer United, an answering service in Albany NY. To learn more about how we can customize our plethora of answering services to fit your needs, contact us today.