Providing Professional Services for Counseling Services
Nowhere is the need for professionalism and discretion more important than when it comes to providing telephone answering for counseling services. In addition to finding an answering service that is fully HIPPA compliant, you must look for a service that has had extensive experience servicing this very sensitive field.
While most clients will not be in crisis when they call your office, the possibility always exists, and an agent needs to be well trained and experienced in a way that allows them to respond in the appropriate manner. This means understanding when they need to contact you directly and when to take a message.
Answer United has been offering telephone answering services for counseling services for over 45 years and understands the need for professionalism and experience as well as the ability to manage your calls the way you need them managed.