Staffing a call center can seem difficult at times. You have to try to figure out when you will need the most employees available to take phone calls from your clients and customers. Every day, you can have a different call volume, which can leave you short staffed while your callers sit on hold for extended periods of time. One thing you can do to alleviate this situation is to use an Indiana answering service to handle your call overflow.
Indiana Answering Service Answers Call Based Upon Your Criteria
Call overflow support is where you have more callers than you have employees available to answer your phones. When you use an Indiana answering service, like us here at Answer United, your excess calls are routed to our service. We answer the calls just like the person was calling you directly. We provide support based upon you criteria and custom scripting.