Whether you run a local, state, or federal office, the call volumes can become overwhelming and the overhead costs for hiring and training new receptionists can soar. To make better use of your time and money, you can use a live phone answering service to handle all the calls that come in.

Features of Answering Services

While looking for a great answering service, you should ask about the packages that are available. You’ll want a provider who can offer 24-7 live phone answering services, along with emergency call screening. As a government employee, you’re likely busy with other tasks, disabling you from answering calls that come in. With the help of an agent at an outsourced call center, you can have the calls screened for importance. Those that are an emergency can be relayed to you or a message will be sent to you via email, text, or a phone.