Utilising a doctors answering service is a great way to ensure every emergency call is answered – even the ones made outside office hours. They’re cost-effective too, as it’s much less cost than hiring a 24/7 receptionist. In these tough economic times, there’s no better way to improve your customer service.
What to look for in your doctors answering service
The first thing to look for in your doctors answering service is flexibility. Any inbound call center service should be fully customizable to your business’ unique needs. That way you can be sure of getting the best result every time. Also, it is important the service you choose is HIPAA compliant and that all staff members be HIPAA certified.
A good service will offer call answering 24 hours a day, seven days a week and deal with any overflow calls made during the working day. They can also look after absentee reporting, schedule appointments and serve as a virtual receptionist. This frees up you and your team to focus on more important areas of the business.
Choosing the right doctors answering service
Choose Answer United and we guarantee that your customers will get great service, every time.