Operating an inbound call center
Running an inbound call center can be difficult for some companies. You have to have the employees to answer every call as well as train them in the proper order taking policies. You also have to monitor the volume of calls to make sure that you have enough people on hand to handle all of the calls. Keeping customers waiting for a live operator can be damaging to your business.
Issues for inbound call center companies
If you run an inbound call center, you know that the most important factor is to have your customers speak to a live person as quickly as possible. The problem is that after your office closes, you may not have the personnel on hand to handle the volume of calls in a timely manner. The solution would be to use an answer service, such as Answer United, to handle your calls during evening hours or taking overflow calls during peak hours.