Depending on the size of your company, handling regular employee call-offs can be a significant drain on your time and resources. Companies in transition experience growing pains that come with expanding and often find that call-offs start to weigh on the one or two people responsible for taking these calls. Noting absences or late calls and properly documenting the call can also take time away from other tasks.
These issues are just a few of the reasons why Answer United provides industry-leading call-off answering services to lighten the load on your HR department. Let them get back to doing what they do best – keeping your employees on track, looking for qualified talent, and dealing with the daily responsibilities of managing a company of employees. Let Answer United do the rest.
Track Employee Absenteeism and Adherence to Time-Off Policies
When your HR staff is responsible for noting call-offs, you may be missing out on vital pieces of information that can help info inform you and your HR department regarding policy adherence. When Answer United provides call-off answering services, every call is automatically recorded along with critical data such as the reason for the employee’s call-off. You can then pull up historical data for each employee and check trends as time goes by.
The data we enter will plainly show if an employee’s call-offs are due to reasons such as illness or becoming a new parent, or whether they routinely call off the day before a holiday or weekend. This information can help inform your decisions regarding the employee and whether disciplinary action or termination is on the table.
Provide a Reliable Call Off Method with Answer United
Answer United’s call-off answering service is professional, intuitive, and user-friendly, so you and your employees get the most out of our service. When an employee calls the dedicated call-off number we provide, one of our answering service agents will answer. They will ask your employee several questions regarding their need to call off. We have a list of common questions, and we can always customize questions asked based on your requirements.
Questions that employers frequently request that we ask of employees include their employee ID number, whether they’re calling off or running late, the reason for their absence or lateness, and when they expect to return to work. After questions are answered, a verification number is given to the employee and the appropriate department manager is notified.
We can provide several messaging methods to inform department managers of an absence such as through email, text, a live call, voicemail, or via a web portal. You can also pull up absences to review them on a daily, weekly, or monthly basis through email, a downloadable file, or a web dashboard.
By providing a reliable call-off method with Answer United’s answering service, you’ll eliminate disputes over whether an employee called in, increase accountability, and keep your company operating smoothly.
Utilize Multiple Features and Customization for Call Off Services
At Answer United, we provide answering services that can be customized to meet your needs. This includes features such as:
– Industry-Leading Technology
– Message Distribution
– Quality Assurance
– Verifiable Call Off Methods
When it comes to call-off answering services, that means you have access to cutting-edge technology to track employee call-offs in the way that works best for you. Employees are provided with a verifiable system to report call-offs and you are provided with the peace of mind knowing that all calls are documented, verified, and tracked so you can avoid disputes from employees or labor unions.
Our answering service agents will notify the department head or manager you specify depending on the employee that calls off. Our flexible message delivery system means that your department heads receive messages in a way that won’t interrupt their workflow.
If you need to view reports at a later time, our computer-generated reports will provide the date and time stamp automatically applied to each call when they were received. This provides another layer of quality assurance, as there will be no doubt as to when the employee called in.
Enjoy Cost Savings with Live Absentee Call Off Answering Service
It might come as a surprise, but you can provide your company with significant cost savings when Answer United provides live absentee call-off answering service. When we provide you with these services, you can expect to enjoy a rate of around $0.03-$0.05 per employee per day. This represents significant time and cost savings for many companies.
We work hard to provide you with quality services that meet your needs and your budget, keep your company on track, and keep daily business flowing smoothly. With nearly 60 years of experience in providing business answering services, we’re proud to work with companies from coast to coast and help each one reach their full potential.