As a service company, electricians hang their hat on providing exceptional work to grow their clientele. And they provide this work for commercial and residential property owners by booking appointments to carry out a wide range of electrical services. Regardless of the size of any electrician business, it needs a way to take calls, schedule appointments and serve as an expert resource for the community it serves. And while it is possible to hire an in-house reception staff, it’s not always feasible from a budget or quality standpoint. That’s why if you’re looking for an answering service for electricians, you should look no further than the experts at Answer United.
In this post, we’ll take a closer look at what a good answering service for electricians should provide.
What to Look for in an Answering Service for Electricians
Availability
A good electrician has to be on call at all hours of the day to schedule appointments during normal business hours and also be there to provide emergency service when it’s needed. It’s not always ideal to hire an after hours receptionist, forward after hours calls to a cell phone or take messages – especially when it comes to a client’s time of need. That’s where a good answering service can help. With offerings such as emergency and after hours dispatch, you’ll never have to worry about missing another call beyond the 9 a.m. to 5 p.m. hours so you can ensure you’re always there for your clients.
A good answering service will also be able to provide call overflow services to serve as a backup of sorts to an in-house reception team should it become overwhelmed with phone calls.
Industry Expertise
Partnering with an answering service can offer an affordable alternative to hiring in-house reception staff, but it’s important to make sure that the answering service that you partner with has experience in the electrical industry. This ensures that the answering service can do more than just manage appointments, but serve as a resource and advisor when clients contact your business with questions. Sometimes, the right fix can be something as simple as flipping a switch or resetting a circuit breaker. Other times, professional help may be necessary. It’s important that the answering service you work with can serve in this advisory role and learn the industry quickly if there isn’t already some familiarity.
Data Analysis
As we noted above, a good answering service will offer more value than just its ability to manage appointments. And one way it can achieve this is through data analysis. By tracking the types of appointments your business is booking, you’re better able to create informational content for your website and run promotions based on common services. Essentially, the right answering service can help you run your business smarter without you having to necessarily work harder. This can be a key advantage in the competitive service provider world and truly help grow an electrical firm.
