How Does an Answering Service Work?

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If you’re like many businesses overwhelmed with the incoming amount of customer communication, you might be thinking about hiring an answering service. After all, doesn’t the idea of having more time in your day to focus on your business sound appealing? How about freeing up your employees to focus on their jobs and increasing customer satisfaction all at the same time? If your answer to that question is yes, then keep on reading to understand just how an answering service works.

What Does an Answering Service Do?

An answering service can take many of the tasks you deal with daily off your to-do list. What kind of services can an answering service like Answer United provide? You name it, and we can probably do it. While some answering services are more limited in the services offered, Answer United can:

        Take Calls
        Make Calls
        Read and Respond to Emails
        Provide Live Web Chat
        Serve as a Help Desk
        Troubleshoot for Customers
        Place Orders
        Register Event Attendees
        And much, much more!

We work with medical offices, hospitals, property management firms, counselors and consulting firms, home health and hospice care, funeral homes, HVAC techs, electricians, legal services, government offices, small businesses, and large corporations. There isn’t a size or business that we can’t help because we do it all!

Do you need someone to handle the influx of customer calls you get during the day? Would you like to take orders after hours when no one is in the office? How about keeping your email inbox clean and customer emails answered promptly? Our answering service can handle needs like these. We can also provide live web chat to answer customer questions about ordering and inventory while they browse your website.

With an answering service like Answer United, your business can stay open for customers around the clock while decreasing your workload and letting your employees shift their full attention back to their jobs instead of jugging tasks and taking phone calls.

How Do Answering Services Work?

Answering services like Answer United utilize something called call forwarded that most businesses already have built into their phones. Think of a call forwarding system in the same way as forwarding emails. When you forward an email, it will go to a secondary inbox where you can view and answer the message. In the same way, call forwarding automatically sends phone calls to a secondary phone so it can be answered. This happens immediately and with no noticeable time lag for your customers or clients. As soon as a phone call is placed, it goes directly to Answer United where one of our professional call agents will pick it up on behalf of your business.

Just like email forwarding, you can choose when you want to have your calls forwarded. Would you like our answering service to pick up your calls after office hours and on the weekend? We can do that. Would you rather have our agents handle all your calls? We can do that, too. No matter what type of call volume you deal with or which hours you’d rather have us pick up the phone for you, answering services are fully customizable.

This type of customizable service also applies to live chat, email reading and response, help desk services, and the many other types of services we can provide to businesses of all shapes and sizes.

What Other Services Can an Answering Service Provide?

We like to say you should think of an answering service as your on-call 24/7 personal secretary. The only difference is that you have hundreds of personal secretaries at your fingertips with an answering service, not just one.

Our answering service can do anything a full-time hire can do and more. We can coordinate on-call schedules for your medical practice, provide direct messaging for your on-call staff via phone, SMS, IM, PDA, and pager, provide bilingual call answering, and take calls while keeping your client and patient information safe. We can even keep your business running around the clock during a local power outage, natural disaster, or emergency.

The best part about these amazing services is that you get 24/7 365 coverage for the same price as it would take to hire one full-time employee who worked for 8 hours a day. With our answering service, we’re always on-call, we never leave, we won’t take vacations, and we don’t take breaks. Thanks to our robust staff of professionally trained agents, you’ll always have someone available to handle your business needs.

Give us a call today at 800-937-5900 or schedule a demo and let’s see how Answer United can help your business run better!