Different Ways Small Businesses Use Answering Services

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If you’re a small business, you may not think you’ve grown enough to use an answering service like Answer United. That thought, however, couldn’t be further from the truth. Many of our clients are small businesses and we’ve found that small mom-and-pop shops, new startups, and solopreneurs can all benefit from using a business answering service. Not only can an answering service make your life much easier, but you’ll find that your business can grow unhindered, as well.

Here are just a few ways that our clients utilize call answering services with Answer United.

Call Screening

Think your phone plan provides all the call screening you need? Think again. The moment you open a business and put your business phone number out there publicly, you might find yourself receiving calls from all around the world at all hours of the day and night. You’ll get calls from interested buyers, potential partners, scammers and spammers, and even downright pranksters.

The problem with the call screening your phone plan provides is that it can’t screen out scammers or other parties that call from a legitimate phone number. So who can? Answer United. When you have to screen all your calls and pick up every time your business number rings, we can ensure that only the calls you need to answer get through to you. All the spam, pranks, uninterested parties, wrong numbers, and scammers will get stopped by us.

After-Hours and Weekend Call Answering

Another service our small business clients find helpful is the after-hours and weekend call answering. You can only place so many calls into your voicemail queue and answer them in the morning or on Monday when you return to work. With Answer United, we can handle every single call that comes in no matter the time of day or night. Our professional answering service representatives are on-call for you 247/7, 365. We work holidays and weekends, never take a sick day, and answer every single one of your calls.

Handling High-Volume Calls During Holidays

Answer unite can also partner with you to handle high-volume calls during the holidays. Do you run a business where you find a significant uptick in the number of sales you do during the holidays? Even if businesses aren’t strictly seasonal, they find their call and order volume increasing exponentially around the holidays like Christmas.

If you’re a small business, you may not have the clientele to handle the influx of calls, orders, questions, and queries that flood in during these times. Answer United, however, can handle these calls with ease and help you keep your business flowing.

Our trained agents can take calls, help your customers place orders, update inventory, and look up orders that have been placed all on your behalf. When we step in and handle high-volume calls, you can focus on what you do best – running your business and keeping your daily operations running smoothly during a crazy time of year.

Answer Every Call and Increase Customer Service

No matter what size business you run, you understand the importance of providing the best customer service possible. This is a problem if you can’t answer every phone call that comes in and provide the help customers need.

When we provide you with answering services, we can ensure 100% of your calls get answered and your customers receive the help they need. No matter the question, our answering service representatives can point them in the right direction. We can supply information on everything from your location and business hours to inventory updates and order processing.

Your customers can feel valued, supported, appreciated, and cared for all without adding any extra workload to your schedule.

Record and Deliver Messages

Sometimes there are phone calls and messages that need your attention. When we provide you with answering services, you’ll never have to wonder what happens to those calls and questions. We will record every call we take and we’ll always deliver messages directly to you.

You are provided with a simple and intuitive way to retrieve your messages so you can return customer inquiries when you have the time.

Set Appointments

Feel like you’re so busy scheduling appointments that you don’t have the time to go to them? Answer United can help! Along with all of our other services, we can set appointments, update your schedule, cancel appointments, and reschedule appointments, as needed. We can also provide appointment reminder calls for customers, patients, and partners on your behalf.

Don’t worry about appointment setting when Answer United can do it for you!

Text and Email Communication

Are you looking for answering services that go beyond phone calls and voicemails? Well at Answer United, we also provide text and email communications. We can relay messages, update your schedule, and perform a variety of tasks on your behalf via text.

We can also keep track of your email communications, provide email reading and response, and help keep your inbox clean. With us working for you, you’ll never have to worry about a cluttered email inbox stressing you out.

Customer Service and Technical Support

Answer United can also provide your customers and clients with customers service for technical support and serve your business as a remote help desk. We can provide the services that take you and your employees away from your daily tasks and responsibilities. No longer worry that your customers aren’t getting the help they need. Answer United can provide the technical support you want to offer.