A Leader in Web-Enabled Virtual Receptionist Services for 50 Years
Our Expert Agents Provide Award-Winning, 24/ 7 Virtual Receptionist Service Support
As a nationally recognized supplier of virtual office services, Answer United has provided telephone services, virtual receptionists, web-enabled agents, and live chat capabilities to organizations large and small for over four decades.
Available to our clients on a 24/7 basis, Answer United’s award-winning team of agents has been trained to interact with your customers in a highly professional manner—the same way that you would treat them yourself. By providing instant responses to queries, we will keep your customers happy, and they’ll never even realize that we’re not answering from your office.
We serve business of all sizes and types, from medical offices to work-at-home freelancers. Our answering service and virtual receptionist solutions are highly customizable, enabling us to tailor a messaging and dispatch package that meets your particular business requirements.
Phone call, web site and e-mail inquiry, appointment request, and emergency response services
- With your help, we will compose custom scripts that our agents use to answer your customers’ emails and calls.
- Our trained agents answer your customers’ emails and calls with courtesy and professionalism.
- We operate under the belief that retaining new customers is as important as maintaining sound relationships with existing customers.
- Using your website and other materials that you provide, we will inform prospective clients of the service and product benefits available to them.
Virtual Receptionist Features:
Custom On-Screen Scripts
– Ensuring that the correct information is conveyed to your customers
Combining our respective expertise, we work with you to draft a customized script that will appear on our agent’s screen when a customer calls us. These scripts ensure that your customers benefit from accurate, prompt, professional service. In addition, we can pop-up your website on our agents’ screens to ensure that they have access to the most complete information possible. If your customers request more detailed responses, we will direct them to your cellphone, voicemail, pager, or other contact method that you specify. This ensures that your customers receive the quickest response to their enquiries.
– Upgrade your web page with real-time interaction
By placing a special icon on your web page, you give visitors the ability to request an “Agent Callback” or launch a real-time “Live Chat” through instant messaging (IM) with one of our trained agents. The website visitor can click a link to request a callback or utilize a message pad to communicate with one of our agents. As soon as the visitor selects an option, our agent is notified by an onscreen pop-up to inform them of the callback or live chat request. There is no additional software required.
Instant Call Messaging & Retrieval –
Receive messages instantly and securely
All incoming messages are accurately typed out, thus eliminating the possibility of unreadable messages. With Answer United, you have the flexibility of selecting the mode of communication that you deem most appropriate for retrieving your messages. Stored by our Express Message Retrieval System, these messages can be faxed, emailed, paged, or sent to your cell phone via IM, PDA, SMS, or pager.
Receive Call Reports
– Computer-generated time and date stamp reporting
For quality assurance purposes, all calls received by Answer United are recorded and given a computer-generated stamp that indicates date and time of receipt. We can easily provide a variety of customized reports on a daily, weekly, or monthly basis, depending on your preferences. You can elect to have these reports sent to you through fax, email, or a downloadable file.
Answer United has one of the best employee retention rates in this industry, and several agents on our staff have logged at least 15 years with us. Our commitment to high-quality service has enabled us to answer 80 percent of calls in three rings or fewer. With over four decades’ experience, we are the most dependable answering service in America.