Let our Professional Agents Handle Your Seminar & Class Registrations
Our Expert Agents Provide Full-Service, 24 x 7 Seminar and Class Registration Scheduling
A national leader in the telephone answering and call center industry, Answer United has been providing Seminar and Class Registration services to organizations of all sizes for more than four decades. Whether you’re a business, non-profit organization, a college or university or a large commercial enterprise, Answer United will customize a Seminar and Class Registration system to fit your specific needs.
- Accurate, verifiable records can reduce errors and increase customer satisfaction
- Provides a personal approach in dealing with customers after hours
- Gives small businesses a larger, more professional image
- Frees your staff to do other, more important work
- You only pay for the time you use
- Award-winning, 24 x 7 registration services – Free up your staff time.
We provide thousands of businesses nationwide with call overflow, after-hours and weekend answering, appointment scheduling and course registration services. With Answer United, your office phone calls are forwarded to our award-winning, quality-trained agents, who will treat your callers in the same professional, courteous manner in which you would answer your own phone.
- Online Data Entry – We can use your existing web page or create one for you.
When it’s time to register someone on your behalf, our agents can upload the information directly on your existing web forms or we can work with you to create a back page for our agents to navigate in the most efficient way to process your registrations. This allows you the convenience of immediate data retrieval in real-time through the Internet. In addition, we have generator backup and technical staff is on-call 24-hours-a-day, ensuring we stay online at all times.
- Credit-Card Verification & Authorization – Secure services & next day availability.
Processing credit information is very sensitive and must be handled accurately and confidentially. When our agents enter the credit card number, the computer calculates the correct algorithm to insure that it’s a proper card number with a valid expiration date. The number is then masked so that it is only visible for a few seconds. Securing an approval code is done in the background while we are processing the call, and the purchase amount is removed or held from the caller’s account while they are still on the line. You have access to those funds the next business day. If the purchase is not approved, we can request an alternative card or suggest they mail a check.
- On-Screen Call Scripts and Database Views – Equipped to help your clients
On-screen call scripting and database viewing are important to accurately ask the right questions in order to register your customers properly. Your custom scripts and schedules pop-up on our agents’ screens when your customers call.
- Receive Reports – Computer generated time and date stamp reporting
All calls are recorded and given a computer generated time and date stamp for complete quality assurance. We can easily provide a variety of reports on a daily, weekly, or monthly basis, which can be customized to fit your specifications. These reports can be delivered in different formats including fax, email, or downloadable file.
Our retention rate is one of the highest in the industry, with several agents having 15 years or more of service with our company. This is how we’ve earned the reputation for answering 80% of our calls within three rings – providing the nation with the most reliable answering service for more than four decades.