Let Our Professional Agents Answer Your Lines and Take Orders for You
Our expert agents provide full-service, 24 x 7 order processing and fulfillment services
If you’re looking for a professional company to outsource your order entry, order taking, processing and fulfillment responsibilities, look no further. Whether you have a single product, large e-commerce web site or a full product catalog, Answer United’s professionally-trained agents are fully supported with cutting-edge technology, allowing for custom design and scripting, real-time credit card verification and processing and much more, ensuring your customers will receive prompt, exceptional customer care with accuracy and integrity. Our award-winning, 24 x 7 order entry, and processing services include:
- Custom Scripting– Ensures the proper responses are received
We work with you, combining our experience, to determine the exact data you need to receive and compose a custom screen that will ensure that our agents ask the right questions, in the most efficient manner. Our award-winning agents will treat your callers in the same professional, courteous manner in which you would answer your own phone.
- On-Screen Call Scripts and Database Views – Equipped to secure your order
On-screen call scripting and database viewing are important to accurately ask the right questions while simultaneously being able to provide product descriptions and specifications. Availability of inventory, model/Sku, color, size, price and delivery schedules are readily available to the agent. We can even scan in a picture of your product or catalog so that the agent can describe the product to the caller.
- Online Data Entry – We can use your existing web page or create one for you
When it’s time to take an order on your behalf, our agents can place the order directly on your existing e-commerce web forms or we can work with you to create a back page for our agents to navigate in the most efficient way to process your orders. This allows you the convenience of immediate data retrieval in real-time through the Internet. In addition, we have generator backup and technical staff is on-call 24-hours-a-day, ensuring we stay online at all times.
- Credit-Card Verification & Authorization – Secure services & next day availability
Processing credit information is very sensitive and must be handled accurately and confidentially. When our agents enter the credit card number, the computer calculates the correct algorithm to insure that it’s a proper card number with a valid expiration date. The number is then masked so that it is only visible for a few seconds. Securing an approval code is done in the background while we are processing the call, and the purchase amount is removed or held from the caller’s account while they are still on the line. You have access to those funds the next business day. If the purchase is not approved, we can request an alternative card or suggest they mail a check.
- Import/Export and Print Labels and Reports – Just taking the orders isn’t enough
We can import and export data to and from our system using a variety of file formats including quote comma delimited, fixed length and DBF. We can produce mailing labels to ship the order; send follow-up letters, invoices, and inventory pull tickets. We can also provide a variety of reports on a daily, weekly, or monthly basis, which can be customized to fit your specifications. This data can be sent directly to you, your fulfillment house, marketing agency or wherever you specify. Different report formats can be sent to each recipient in any format, including fax, email, or downloadable file.
Answer United works with all major long distance carriers to determine the best way to route your calls to our center – providing separate local or nationwide 800 numbers or using your already established telephone number to take all calls, overflow calls, or after-hour calls. All incoming calls are handled using our digital automatic call distribution (ACD) system, sending them to the appropriate agent. Calls can also be directed to automated call screening equipment (voice mail) ensuring the most cost effective method of processing calls.