Answer United - Medical Answering Service
A medical answering service is a vital part of any medical practice. By having a medical answering service, physicians can increase their company as the calls increase. With an influx in calls, practitioners and professionals are able to meet the demands of their customers. Using a medical answering service supplements having a medical receptionist during normal business hours and after regular business hours.
The use of a medical answering service is a viable resource for hospitals, medical facilities, independent practitioners, as well as doctors. A medical answering service can be customized to meet the needs of the practice. The representatives working for a medical answering service will be able to screen calls and filter the emergency calls, as well as follow any protocols which ensure efficient customer service. A medical answering service can be used to handle scheduling for a hospital or private practice. It can able be used for taking messages, or helping with calls for the practice. A medical answering service will act as an extension of the practice or medical center. These services are vital because a doctor will have too many patients to keep in contact with each of them at all hours of the day. When patients have issues at all hours of the day and night, their calls can be answered and their problems rectified quickly and accurately through a medical answering service.
While some medical facilities might employ an in-house receptionist, when that receptionist is busy, overwhelmed by the number of calls, or tied up with something else, the incoming calls can then be forwarded to the medical answering service and dealt with quickly and efficiently. By employing a medical answer service, doctors are allowed sick leave, personal days, and therefore better able to help their clients because they are not placed in a position where they are overwhelmed with the calls from their clients and unable to rest. When people call for a medical emergency, they do not want to hear an automated system or get an answering machine, especially if their medical emergency can be alleviated through a simple question and answer with a professional. If clients are forced to go to the emergency room each time their child has a belly ache or a fever because their doctor was unavailable and did not have a medical answering service, they will soon find new doctors who do.
The representatives from the medical answering service need to be as professional as those operators for emergency lines such as 9-1-1. In order to calm the parents or customers enough to fully grasp the medical situation, the representatives must remain calm and should be able to answer the questions that the patients have with ease and authority. Naturally those employed with a medical answering service must adhere to higher standards especially in terms of their backgrounds and experience as well as be HIPAA compliant.
Doctors Answering Service