We Understand the Property Management Industry
Providing Custom Real Estate Telephone Answering, Messaging and Web-Based Services
Answer United has been supplying comprehensive property management answering services and messaging solutions to the industry for over 45 years. Whether you’re managing an apartment complex, multi-family homes or condominiums, we understand that every missed call is a missed opportunity to meet a resident’s needs or fill a vacancy.
Managing properties is a 24 hour-a-day job. Answer United can help simplify your responsibilities by handling the time-consuming tasks, without adding to your costs. Avoid lost business due to frustrated customers or residents when you are unavailable or out of the office. We can assist in managing emergencies and fulfilling daily office responsibilities associated with unit inquiries so that you can quickly fill vacancies.
Emergency Call Services
– Plumbing emergencies, lock-outs and pest problems
Answer United’s professionally trained agents screen calls for maintenance emergencies and relay them to the right person quickly, according to your preferences. Whether dispatching the on-call maintenance worker or texting you directly, Answer United’s professional agent will help to reduce the potential for property or liability damages. We save you time and meet the needs of your residents in a prompt, professional manner, using custom scripts developed with your input, so that callers never know they are speaking with one of our agents in another location. All calls are recorded, so you can review everything we say on your behalf.
Virtual Leasing Agents For Property Management
– Appointment requests, application submissions, unit inquiries
Our skilled agents are trained to receive calls and emails from interested residents, acting as virtual leasing agents who will handle your leads in a courteous, professional manner. We know that attracting new residents is the first step in building and maintaining a strong community, so our agents use your property management software online to inform prospective residents of property amenities and available units.
Convenient, Customizable Message Delivery
– Flexible message delivery options
Our flexible message delivery options allow you to retrieve your messages quickly, in the method that is easiest for you, whether by email, fax, text message, web retrieval, voicemail or live agent.
Professionally Trained Agents
– Many of our agents have been with us over 15 years
Our professionally trained agents for property management answering services are the key to Answer United’s success. We have a turnover rate that is one of the lowest in the industry. Our real state phone answering agents are proud of their record, answering 80% of all calls within the first three rings. We supply them with some of the most advanced technology in the industry, enabling us to easily customize a messaging and dispatch package to fit your specific needs.