Professional Answering Service Solutions for the Medical Community
Providing Custom Medical Answering, Messaging and Web Enabled On-Call Management Services
Answer United has provided complete medical answering service solutions to the medical and health care communities for over 45 years. We understand the needs of the medical industry and train our agents accordingly, stressing medical terminology and methods of handling urgent callers with speed and precision while showing compassion and tact. Our customizable medical answering and messaging service solutions include:
Medical Answering Services
– Answer United is fully HIPAA compliant.
We provide call overflow, after-hours and weekend answering and messaging services for thousands of physicians across the nation. Your office phone calls are forwarded to Answer United’s award-winning, quality-trained agents, who will answer according to your instructions and contact you wherever you may be.
Customizable Voice Messaging Services
– Providing 24/7 conveniences.
Using your custom message scripting, our personalized voicemail and messaging services allow patients the convenience of requesting prescription refills, changing appointments, asking billing/insurance questions and calling for test results 24/7. You can then retrieve your messages anytime, from anywhere, using a secure password. Our advanced technology eliminates the caller frustration of having to navigate through an endless series of prompts. Most importantly, callers requiring immediate attention instantly bypass voicemail, going directly to an Answer United agent.
Online On-Call Management –
View, post and change on-call schedules.
Our on-call scheduling system assures that your calls will be promptly directed to the correct on-call physician. Answer United’s privacy protected, secure, web-enabled system makes it easy for your office staff and physicians to view and sort messages and post or change on-call schedules from anywhere, real-time, 24/7. Changes you make to your on-call scheduler are immediately available to our agents.
Instant, Direct Messaging –
Urgent text messages reach you instantly.
Receive urgent text messages directly from the hospital and your practice staff by whatever mode of communication is most effective for you, whether it’s through a cell phone, SMS, IM, PDA or pager.
Our professional, fully-trained agents for medical answering service make all the difference at Answer United. With one of the lowest turnover rates in the medical call center industry, we strive to maintain a professional and motivated staff that answers 80% of all calls within the first three rings. Answer United has some of the newest technology in the industry, enabling us to customize a messaging and dispatch a package to fit your specific needs.
Avoid potentially risky consequences of operator error when working with a service that is unable to meet your expectations.
Call us today to learn more.
HIPAA Information Resource I Online Medical Information Hub I American Medical Association I American Medical Student Association I Mayo Clinic I Medscape Services I National Library of Medicine I UCLA Medical Resources I American Academy of Physician Asistants