Training for Answering Service Professionals

Posted on June 10, 2013 by admin

When you think of the people who work for a telephone answering service, you might think that almost anyone can answer a phone and take a message. That may be true in a home, but would you want to put that to a test between someone who is not trained and someone who is when it comes to answering a phone call that is vital to your business? Chances are good that you prefer the trained professional.

We know that not just anyone can do well at a telephone answering service, especially one like ours that does quite a bit more than just take messages. That is why we have chosen only 6 candidates for this 120 hour round of training. Over the next 3 weeks, these candidates will be working in a class room as well as on an individual basis with seasoned, live agents. If you need a telephone answering service with a focus on quality, we are definitely what you are looking for in a professional company.

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Which Answering Service Uses the Latest Technology?

Posted on June 7, 2013 by admin

If you are looking for an answering service to be as up to date as you are, then you just need to keep an eye on the ones who offer quality service, in-depth training, and continuously make strides toward constant improvement. Not every answering service puts forth this effort.

Answer United is so dedicated to quality and constant improvement that we are attending the ATSI convention this month to take notes on what we can do to improve our services. The Association of TeleServices International (ATSI) will be hosting a convention that models the latest in answering service technology as well as new methods that make our service even better. We look forward to the training tools we will learn and the latest technology for answering services today. If you want to work with a company who is not afraid to strive for more, we are the ones to meet your needs.

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Telephone Answering Services that Support Employee Development

Posted on June 5, 2013 by admin

When you start your search for telephone answering services, make sure you get one that actually supports its employees. You would not buy a product from a company that used less than savory methods to create the product, so why not that same dedication to humanity when you choose from one of the many telephone answering services that are available?

Answer United trains their employees with a vigorous 120 hours training class, but they do not stop paying attention to their employees once they are trained. In fact, this month marks the beginning of 2, 12 week corporate Weight Watchers programs through Answer United. Working at a call center means a lot of sit down time, which means there has to be more focus placed on the diet. How many companies do you know of that recognize this fact and go out of their way to do something about it? Why not help support a company that does?

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Business Owners — Take a Vacation

Posted on June 3, 2013 by admin

One of the most harrowing aspects of taking a vacation as a business owner is knowing that you will be getting phone calls and having to deal with work stuff when you are trying to relax on the beach. It can be hard to delegate responsibility and truly put the business out of your mind long enough to enjoy your vacation. Wouldn’t it be nice if you know that your vacation would not be disturbed over small details and that you will not be bothered unless there is something that absolutely requires your attention?

 
An answering service can help you leave work at the office and enjoy your vacation until you are ready to check your messages. Live answering service operators will answer the calls coming in to your business, take messages, provide answers and will only disturb you when something cannot wait or cannot be handled by anyone else. An Answering service is the way to make sure you enjoy your vacation and rest easy knowing your business is still up and running.

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Physicians Need Time Off Too

Posted on May 31, 2013 by admin

It’s a common ideal that physicians are on call 24-hours a day. But when the office closes it is important that even medical personnel have some downtime to relax so that they are prepared to deal with medical emergencies. So when you are on call how can you count on not being interrupted for calls that are not emergencies? Medical answering service operators will answer your calls, evaluate the importance and only disturb you if it is something that cannot wait until regular business hours.

Physician’s answering services are designed to allow physicians and medical personnel to have time off. Not every call to a physician is an emergency but without a medical answering service to be the middleman, your off hours will be filled with random calls that prevent you from resting or relaxing. A physician’s answering service can give you peace of mind and some actual downtime when you do not have to worry about being disturbed for every call, only for real emergencies.

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Convenience for After Hours

Posted on May 29, 2013 by admin

When your business closes for the day do you worry about the calls you may be missing? Your office answering machine or voice mail is more likely to get hung up on than receive an important message. So how can you make sure that your customer and clients are getting the proper attention to their needs even after hours? You need to get a telephone answering service to handle those after hours calls.

A Phone answering service makes sure that your callers always get a live person to talk to when they call. You can provide standard FAQ’s and responses, authorize them to take messages and even specify under what conditions you are to be contacted no matter the hour. There is no reason to miss out on important calls, or to be interrupted during your off time for every single call. Let a professional, friendly phone answering service make your clients and customers feel important whenever they call.

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Tips for Quality Property Management

Posted on May 27, 2013 by admin

If you manage a large property or several properties, you know how hectic things can get. You could pay an employee to sit in the office and hopefully be able to answer all the lines that are ringing, but you will probably miss some calls. Since some people are calling because they want to rent an apartment or have an emergency, you could lose business or not handled an emergency in a timely manner if you do not have a property management answering service in place.

A property management answering service can field calls when you do not have the time, or just so you can have some time to get things done around the property. Using your parameters, they can answer questions, take messages, and forward calls based on the guidelines that you set. This means you do not ever have to miss another call from a potential renter.

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Customer Service in Your Business

Posted on May 24, 2013 by admin

With such a huge push toward college graduation and the immediate ability to make significant amounts of money after college, positions that are focused on customer service seem to get and give very little respect. Every day there are complaints about employees who are not satisfied with their jobs. These employees tend to take it out on the customer.

A savvy business owner will be proactive about customer service, and that includes customer service after hours. An after-hours answering service shows a certain amount of dedication to your customers. Those who work at an after-hours answering service know that their biggest concern should be to keep the customer happy. Even if they cannot meet the needs that the customer called about, consumers feel better when they speak to a live representative instead of having to leave a message on a machine or voicemail.

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Document Employee Call Offs

Posted on May 22, 2013 by admin

Have you ever had a problem with your employees saying that they tried to call in but no one answered the phone? Maybe they even said they left a message on the machine or voicemail and someone forgot to pass the information along. When you work in certain services, an absent employee can leave you in a real bind. Because of this, you should have an absentee policy in place, but you should also have phone answering services that can accept and document it when employees call off.

When you use phone answering services to keep track of employee attendance, you can do more than just track absent days. You can set it up so that you or someone else can be notified when an employee calls off so that you can find someone to replace them quickly. All calls are recorded and placed in a web portal for you to track. You are not just keeping up with policy, you are looking out for the safety of your employees and the people they serve.

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What is an Inbound Call Center?

Posted on May 20, 2013 by admin

Many people have a misconception when it comes to understanding what an inbound call center actually is and how it can help their business. They tend to think that only a doctor’s office uses such a service and that the people who answer the phones are only there to differentiate between an emergency and a non-emergency. Live agents really will do that, but they also do much more.

An inbound call center is not limited to physicians. There are many services they can provide. For instance, if you happen to have a company that sells products through a catalog, the agents at the call center are able to take the orders for you. They can also pass along messages, answer questions about a product or service, or do just about anything else that can be done on a telephone with the information you provide. These are not telemarketers. These are professional agents who know how to handle telephone communication in a professional manner.

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