Too Many Tasks, Not Enough Time?
Put Our Answering and Schedule Services to the Test!
Struggling to stay on task? Trying to fit 24 hours of productivity into an eight-hour day is impossible—unless you’re Answer United! Our professional agents are available 24/7. Let our expert answering and schedule services give you back your time. We offer a full roster of services that will turn your schedule from a taskmaster into a resource.
We’re America’s timely answer to all your scheduling and appointment issues. Having earned our reputation with over 45 years of industry experience, we offer next-generation solutions. That’s why we’ve earned praise from businesses both big and small. Because no matter what kind of business you’re in or how many agents you have in the field, Answer United can customize an appointment and scheduling system that addresses your needs—precisely, clearly, and with an emphasis on your convenience.
- Our meticulous recordkeeping prevents errors
- Our personal approach and enhances customer satisfaction
- We’re here to respond to customers both during and after hours
- Now even the smallest businesses can have major cachet—our agents project big-business professionalism
- Our services empower your staff to focus on the highest priorities of your business
- You pay only for the time you use—time that becomes an investment in your success
We offer all these features:
- Award-winning service and day-to-night availability We manage call overflow as well as after-hours and weekend calls to make appointment scheduling easier than ever.
- Online On-Call Management View, post and change on-call schedules. Our user-friendly system ensures that all calls are answered appropriately. We expertly route calls when and as needed to ensure prompt resolution of issues. We also provide your staff with secure access to the online scheduling system and offer you live agent support for any changes you wish to make.
- Timely Direct Messaging – Never miss an urgent message. We ensure delivery of emergency information, using the messaging media that’s most convenient for you, including mobile phone call, text, pager, or Instant Message.
- On-Screen Call Scripts and Database Views Our professionally trained agents work with intelligent on-screen scripting that has been customized to reflect the needs and practices of your business. They also view our continuously updated database. So customers get helpful responses and accurate appointment information.
- Rapid Reporting We record all calls to ensure accuracy and quality. We also assign each call a computer-generated time and date stamp. So your reports give you a clear and comprehensive picture of on-call performance and customer satisfaction. You decide how frequently you wish to receive reports and choose the delivery method that works best for you.