If you are losing valuable customers who are getting routed through your answering tree, Answer United has the solution, with a live phone answering service that will meet the needs of every caller. Keep your customers satisfied, through services that are able to keep connect them with a live customer agent every time they call.
Answer United has been providing live operator services to businesses of all sizes for more than 40 years and are a national later in the telephone answering, customer service, call center and helpdesk industry. Their agents are available 24 hours a day, seven days a week, and can provide your callers answers in the professional, courteous manner in which you would answer your own phone.
There are many benefits to providing a live phone answering service, including: being able to provide a personal touch dealing to customers after hours, providing your small business with a larger, more professional image, allowing your staff the freedom to do more important work, paying only for the time you use, and many others.
Answer United’s phone answering service offers many additional features as well:
- The ability to connect your customers through cutting-edge technology provides your business with cost effective results. Agents are able to use you're already established phone number or provide you with a separate local or nationwide 800-number. The experts work with all major long-distance carriers to determine the best way for your clients to reach their call center. Through a digital automatic call distribution system, all incoming calls are routed to the proper agent for multiple call answering service.
- Proper information is provided for your customers through custom, on the screen scripts. Answer United will work closely with you to compose a custom script that is available to agents when your customers call. Your webpage can also pop up for agents to review when receiving a call for you. No other phone answering service is able to provide this level of quality for your business and customers.
- Through Agent Callback or Live Chat, your website browsers will have the ability to communicate with an agent in real-time. Visitors to your website can click on the link to request a call back, or can communicate through instant messaging immediately with an agent. There is no additional software necessary for you to purchase for these services.
- No phone answering service would be complete without instant call messaging and retrieval. Now you can receive messages instantly and securely through whichever mode of communication is most effective for you. You can obtain your messages through fax, page, email, SMS, IM, PDA, or your preferred method.
If your business is struggling to keep up with incoming calls, the professional phone answering service would be ideal for you. To learn more about the services that Answer United is able to provide, please visit online at answerunited.com.
If you have questions and would like to speak with a specialist from Answer United, please call 800-937-5900. They will be happy to direct you to the service that will best meet your needs.