order taking solutions that will meet your needs, and your budget. Outsourcing your order taking to Answer United may just be the best decision you ever made with regard to call management. Whether your company offers a single product or an entire catalog filled with items, you’ll find Answer United’s agents able to handle the call volume.
Trained agents make all the difference when it comes to the quality of order taking. You’ll certainly be looking for a company whose agents are able to answer callers’ questions, perform real time credit card verification and process orders quickly and efficiently. Your callers deserve prompt and thorough attention. With Answer United, you’ll gain all of the following benefits:
- Custom scripting to ensure that agents are asking the right questions and providing correct information to your callers. AU will work with you to create custom scripts designed specifically for order taking, so your callers will always be handled in the same, professional and courteous manner your own receptionist would extend to them.
- Live agents will also be able to see on-screen call scripting and database information to assist them in being able to provide product descriptions and specs, availability of inventory, model/sku, color, size, price and delivery schedules. Answer United’s agents are specially trained in order taking to maximize each caller’s experience.
- Through online data entry, Answer United’s agents can use your existing web page, or even create one specially for your business. Whether you have an e-commerce web form to work with or need AU to create a back page for order taking, agents will work to provide you with the convenience of immediate data retrieval in real-time through the Internet.
- One of the most essential and sensitive portions of order taking- credit card verification and authorization- is handled accurately and confidentially through Answer United. You’ll find their state of the art system able to procure and secure credit card information quickly and accurately- and you’ll have access to your funds the next business day. Upon a purchase disapproval, the buyer will be provided with alternate method of payment options to secure the sale.
- If you find that simple order taking is not enough to meet your needs, Answer United can provide import and export data, shipping labels to ship the order, follow-up letters, invoices, and inventory pull tickets as well as a variety of reports available daily, weekly or monthly.
For the most convenient and most affordable way to re-route your calls to their center, Answer United works with all major long-distance carriers and will work with your existing number or create one for your overflow calls, after-hours calls or all of your incoming calls.
For professional, affordable order taking, call Answer United at 800-937-5900 for pricing, answers to your questions or more information. Request a quote right over the website at AnswerUnited.com.
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