Are you looking for a professional medical answering service that will help you free up time for your employees and allow you to focus on more important matters? Answer United provides the perfect solution, with live agents who are skilled and experienced in answering calls for the medical profession.
For more than 45 years, Answer United has been providing complete medical answering solutions to the medical and health care communities across the globe. No one better understands the need to train their agents accordingly, stressing medical terminology and proper methods of handling urgent calls with precision and speed, while showing them compassion and care. Their fully-customizable medical answering and messaging service solutions include:
- Complete call answering that is fully HIPAA compliant, providing you with call overflow, after-hours and weekend solutions to truly meet your needs. All of your office’s calls will be forwarded to Answer United’s agents who will answer according to your instructions and contact you wherever you may be.
- Voice message services that provide 24/7 convenience. Answer United’s agents will use your custom message script to allow your patients the convenience of requesting prescription refills, changing their appointments, asking billing or insurance questions and calling for test results any time of the day or night. Using a password, you can access your messages anytime, from anywhere.
Your callers will never have to deal with the frustration of an endless series of prompts, but will instead receive the immediate attention that they deserve, instantly bypassing voicemail and going to a live Answer United agent.
Online on-call management from Answer United assures that your calls will be promptly and accurately directed to the correct on-call physician. Your office staff and physicians can view and sort messages and post or change on-call schedules from anywhere, real-time, 24/7, through their privacy protected, secure, web-enabled system. The changes that you make to your on-call schedule are immediately available to agents.
You can receive urgent text messages directly from the hospital and your practice staff anyway you prefer to receive them, whether cell phone, SMA, IM, PDA, pager or other mode. Answer United’s fully trained agents for your medical answering service make all the difference in your day to day management of communication.
Answer United has the latest technology to work with, allowing them to customize a messaging and dispatch package to fit your specific needs. With one of the lowest turnover rates in the medical call center industry, Answer United strives to maintain a professional and motivated staff that will answer 80% of your calls within the first three rings. You can avoid the consequences of operator error by working with a medical answering service that is able to meet your expectations.
Don’t hire the first medical answering service that comes along- visit Answer United online and see for yourself why they are the preferred partner in communications for the medical industry. Go to answerunited.com to learn more about their services and how they can help you save time and money, through partnering with you.