Do you need a live answering customer service for your business? Many business that are growing beyond their means are finding that a live answering service can free them up to perform more of the tasks they were hired to do in the first place.
If your in-coming calls are proving to be more than you can manage, you can keep your customers satisfied by providing a live operator every time they call. Today’s customers are not content with an automated tree that takes them here, there, and everywhere except where they want to be. Answer United’s award-winning trained agents can provide 24/7 telephone and online customer service support.
Agents from Answer Untied will treat every one of your callers in the same professional, courteous manner that you would treat them yourself. They’ve been providing businesses around the world expert answering services for more than four decades, and can do the same for you. Benefits of a live answering service include:
- Provides a personal approach in dealing with customers after hours
- Gives small businesses a larger, more professional image
- Frees your staff to do other, more important work
- You only pay for the time you use
- Ideal for medical practitioners, service companies, sales organizations
Now you can connect your customers with cutting-edge technology that provides you with cost-effective results. Answer United works with all major long-distance carriers so that you will receive the best rates possible, offering separate local or nationwide 800 numbers for your callers, or using your already established number, to take calls, overflow calls, after-hour calls, weekend calls and more. Incoming calls are disbursed to the properly trained agents, allowing them to answer multiple, simultaneous calls for you.
Custom, on-screen scripts eliminates the possibility of inaccurate information being provided to your callers. The experts from Answer United will work with you to compose a custom script that shows up on-screen when your customers call. This ensures your customers to receive prompt, exceptional customer care with accuracy and integrity, every time.
With full Web interaction to enhance the live experience, you can integrate an icon on your Web page so that customers have the ability to request an ‘Agent callback’ or have a ‘Live chat’ with one of Answer United’s agent, through instant messaging in real-time.
With instant call messaging and retrieval, you will receive messages instantly and securely. All messages are typed into the agents computer, eliminating unreadable messages. Choose the method of message retrieval that you prefer, from email, fax, page, SMS, IM, PDA or from other options.
Every call is recorded and given a computer generated time and date stamp for complete quality assurance!
Don’t just hire the first live answering service that comes along. Take a look at everything Answer United has to offer your business, and then make an informed decision based on their experience and the affordability of their services. We know you’re going to appreciate having a partner you can rely on. To speak with a specialist, call 800-937-5900.