Are you looking for a professional doctors answering service to free up your employees for duties they were hired to do? If so, Answer United is the solution you’ve been waiting for.
Answer United provides expert physicians answering service solutions with an exceptional track record for excellence. They are HIPAA compliant and have been supplying comprehensive phone answering services to doctors for more than 45 years. Whether you’re looking for a service for a small Physician’s office or a large staff of doctors with demanding needs, Answer United’s live doctors answering service helps with call overflow, appointment scheduling, after hours and weekend coverage, appointment reminders, and doctor referral assistance.
If your phone answering duties have gotten out of hand, Answer United can help simplify them by taking over many of the tasks that take up your valuable time, saving you money in the process. Complaints and lost business are only two very real issues that happen due to callers not being able to get through. Answer United can help manage your emergencies as well as your day to day responsibilities associated with your office. Take a look at everything Answer United offers:
- Emergency Call Services for patient emergencies. Professionally trained agents will screen your calls for emergencies from current and potential clients, relaying them to you quickly, in whatever manner works best for you. Customers will receive prompt attention and your callers will never know that Answer United’s agents are not your receptionist. Calls are recorded, so you can review every conversation that takes place on your behalf. This service is available 24/7.
- Virtual receptionist. Agents are able to take appointment requests and answer new service inquiries. Skilled agents from Answer United have been trained in medical terms and understand the day to day needs of a doctor’s office. Attentive, live answering agents will make a great impression on your callers. No other doctors answering service can compete with Answer United!
- On call scheduler, for a service that contacts your on-call staff. Answer United will reduce errors, due to less people handling the information, and agents work in real-time, ensuring the correct Physician on-call will be contacted.
- Convenient, customized message delivery. Your doctors can retrieve their messages quickly in the method they most prefer, whether it’s by email, fax, text message, web retrieval, voicemail or live agent. With some of the most advanced technology in the call center industry, Answer United’s doctors answering service can easily customize a messaging and dispatch package that fits your needs perfectly.
- Trained agents make all the difference to your business. Answer United has one of the lowest turnover rates in the industry, agents are fully HIPAA compliant, and ensure the privacy and confidentiality of client records as required by law.
If you’d like your business to be perceived as more professional and organized, call Answer United at 800-937-5900 to speak with a specialist about their doctors answering service that can help you get back to the business you were hired to perform.