A Leader in Web-Enabled, Virtual Receptionist Services for Over 45 Years
Our Expert Agents Provide Award-Winning, 24 x 7 Virtual Receptionist Service Support
A national leader in providing virtual office services, Answer United has been providing telephone services, web-enabled agents, virtual receptionists, and live chat services to businesses of all sizes for more than four decades.
Available 24 x 7, our award-winning agents will treat your customers in the same professional, courteous manner in which you would answer your own calls and e-mails. Keep your customers satisfied by providing an instant response every time they reach out to you, never realizing we’re not sitting in your office, right next to you.
We have virtual receptionist and answering service solutions for any size business, whether you’re a medical professional, a property manager, a freelancer or represent a large commercial enterprise, we will customize a messaging and dispatch package to fit your specific needs.
Phone call, web site and e-mail inquiries, appointment requests, and emergency response services
- We work with you to compose custom scripts that show up on our agents’ screens when your customers call or e-mail.
- Our skilled agents are trained to receive calls and emails from your customers, who will handle your inquiries and leads in a courteous, professional manner.
- We know that securing new customers is just as important as keeping existing customers happy
- Our services include the ability to inform prospective clients of product and service benefits using your web site and material provided
- Custom, On-Screen Scripts – Ensures proper information is provided for your customers
We combine our experiences by working with you to compose a custom script that shows up on-screen when your customers contact us. This ensures that your customers receive prompt, exceptional customer care with accuracy and integrity. We can also pop-up your web page on our agent screens when receiving an inquiry for you, ensuring they are equipped with all possible information available. Should your customers need more detailed advice from your staff, we can direct your callers to your voice mail, cell phone, pager, or whatever method you prefer we use to ensure them that they will receive prompt attention by a professional who can answer their detailed inquiries.
- Web Interaction – Enhance your web page with live interaction
You can integrate an icon on your web page and anyone browsing your website will have the ability to either ask for an “Agent Callback” or have a “Live Chat” with one of our agents through instant messaging (IM) in real-time. Your visitor can then either click a link on your web page to request a call back or they can have a message pad appear to type messages back and forth with our agent. At the same time, your account pops-up in front of one of our agents letting them know a call back has been requested or they can instantly start typing messages for a live chat. No additional software is necessary.
- Instant Call Messaging & Retrieval – Receive messages instantly and securely
All messages are typed into our computers, eliminating unreadable messages.
We offer the convenience and flexibility of allowing you to choose whichever mode of communication is most effective for you to retrieve your messages. You can obtain your messages from our Express Message Retrieval system, have them faxed, paged, emailed, or even sent to your cell phone via SMS, IM, PDA, or pager.
- Receive Call Reports – Computer generated time and date stamp reporting
All calls are recorded and given a computer generated time and date stamp for complete quality assurance. We can easily provide a variety of reports on a daily, weekly, or monthly basis, which can be customized to fit your specifications. These reports can be delivered in different formats including fax, email, or downloadable file.
Our retention rate is one of the highest in the industry, with several agents having 15 years or more of service with our company. This is how we’ve earned the reputation for answering 80% of our calls within three rings – providing the nation with the most reliable answering service for more than four decades.
If you are currently in a relationship with a company that is unable to meet your expectations,
the consequences can be devastating.
We are an award-winning, reputable
telephone answering and virtual receptionist service provider.
Call us today!