Let Our Professional Agents Answer Your Customers’ Questions for You
Our expert agents provide award-winning, 24 x 7 e-mail read and response support
A national leader in the telephone answering, customer service, call center and help desk industry, Answer United has been providing E-mail Read and Response services to businesses of all sizes for more than four decades. Available 24 x 7, our award-winning agents will treat your customers in the same professional, courteous manner in which you would answer your own e-mails. Keep your customers satisfied by providing an instant response every time they reach out to you.
We have answering service solutions for any size business, whether you’re a medical professional, a property manager, a freelancer or represent a large commercial enterprise, Answer United will customize a messaging and dispatch package to fit your specific needs.
Let us provide an immediate response to your incoming e-mail
§ Simply forward your e-mail whenever you want us to read and respond on your behalf
§ The e-mail is automatically sent to a professional and well-trained telephone agent who will read the e-mail and respond according to your directions
§ We can monitor automated alert systems, dispatch service personnel, send literature or alert anyone within your organization
- Instant, Direct Message Retrieval – Receive messages instantly and securely
We offer the convenience and flexibility of allowing you to choose whichever mode of communication is most effective for you to retrieve your messages. You can call in and obtain your messages from an agent, obtain them from our Express Message Retrieval system, have them faxed, paged, or emailed to a forwarding account – whichever mode of communication is the most effective for you. In addition, urgent messages can be sent directly to your cell phone, SMS, IM, PDA or pager.
- Custom, On-Screen Scripts – Ensures proper information is provided for your customers
We combine our experiences by working with you to compose a custom script that shows up on-screen when your customers e-mail. This ensures that your customers receive prompt, exceptional customer care with accuracy and integrity. Your web page can also pop-up so our agents are equipped with all possible information available. Should your e-mails need more detailed advice from your staff, we can let them know their message has been forwarded on to someone else who can answer their more detailed inquiries.
- Receive E-Mail Reports – Computer generated time and date stamp reporting
All e-mails are given a computer generated time and date stamp for complete quality assurance. We can easily provide a variety of reports on a daily, weekly, or monthly basis, which can be customized to fit your specifications. These reports can be delivered in different formats including fax, email, or downloadable file.
- Agent Callback & Live Chat – Enhance your web page with live interaction
You can integrate an icon on your web page and anyone browsing your website will have the ability to either ask for an “Agent Callback” or have a “Live Chat” with one of our agents through instant messaging (IM) in real-time. Your visitor can either click a link on your web page to request a call back or they can have a message pad appear to type messages back and forth with our agent. Your account instantly pops-up in front of one of our agents letting them know a call back has been requested or they can instantly start typing messages for a live chat. No additional software is necessary.
Our retention rate is one of the highest in the industry, with several agents having 15 years or more of service with our company. This is how we’ve earned the reputation for answering 80% of our calls within three rings – providing the nation with the most reliable answering service for more than four decades.
If you are currently in a relationship with a company that is unable to meet your expectations,
the consequences can be devastating.
We are an award-winning, reputable
telephone answering, call center and e-mail read and response service provider.
Call us today!