Let Our Professional Agents Schedule Your Appointments for You
Our Expert Agents Provide Full-Service, 24 x 7 Appointment Scheduling
A national leader in the telephone answering and call center industry, Answer United has been providing Appointment Scheduling services to businesses of all sizes for more than four decades. Whether you’re a medical facility, a property manager or represent a large commercial enterprise, Answer United will customize an Appointment Scheduling system to fit your specific needs.
- Accurate, verifiable and independent records can reduce errors and increase customer satisfaction
- Provides a personal approach in dealing with customers after hours
- Gives small businesses a larger, more professional image
- Frees your staff to do other, more important work
- You only pay for the time you use
§ Award-winning, 24 x 7 appointment scheduling – Free up your staff time.
We provide thousands of businesses nationwide with call overflow, after-hours and weekend answering and appointment scheduling services. With Answer United, your office phone calls are forwarded to our award-winning, quality-trained agents, who will treat your callers in the same professional, courteous manner in which you would answer your own phone.
§ Online On-Call Management – View, post and change on-call schedules.
Our on-call scheduling system assures that your calls will be promptly directed to the correct on-call physician, foreman, maintenance person, etc. Our privacy protected, secure web-enabled system makes it easy for your office staff to view and sort messages and post or change on-call schedules from anywhere, in real-time, 24 x 7. Changes you make to your on-call scheduler are available in real-time to our agents.
§ Instant, Direct Messaging – Receive urgent text messages instantly.
Receiving urgent messages quickly during emergencies is critical. We coordinate with you to deliver these messages to you via whichever mode of communication is most effective for you – whether it’s cell phone, SMS, IM, PDA or pager.
§ On-Screen Call Scripts and Database Views – Equipped to help your clients
On-screen call scripting and database viewing are important to accurately ask the right questions in order to schedule your clients’ appointments properly. Your custom scripts and on-call schedules pop-up on our agents’ screens when your customers call.
§ Receive Reports – Computer generated time and date stamp reporting
All calls are recorded and given a computer generated time and date stamp for complete quality assurance. We can easily provide a variety of reports on a daily, weekly, or monthly basis, which can be customized to fit your specifications. These reports can be delivered in different formats including fax, email, or downloadable file.
Our retention rate is one of the highest in the industry, with several agents having 15 years or more of service with our company. This is how we’ve earned the reputation for answering 80% of our calls within three rings – providing the nation with the most reliable answering service for more than four decades.
If you are currently in a relationship with an appointment scheduling service
that’s unable to meet your expectations, the consequences can be devastating.
We are an award-winning, reputable
appointment scheduling service provider.
Call us today!