We Understand the Property Management Industry
Providing Custom Real Estate Telephone Answering, Messaging and Web-Based Services
Answer United has been supplying comprehensive answering and messaging service solutions to the property management industry for over 45 years. Whether you’re managing an apartment complex, multi-family homes or condominiums, we understand that every missed call is a missed opportunity to meet a resident’s needs or fill a vacancy.
Managing properties is a 24-hour-a-day job. Answer United can help you simplify your responsibilities by taking over many of the tasks that take up your valuable time, while simultaneously saving you money. If callers can't get through to you because you are on the phone or out of the office, you are going to get complaints or possibly lose business. We can not only help you manage emergencies, but also help fulfill daily office responsibilities associated with unit inquiries to help you fill vacancies.
- Emergency Call Services – Plumbing emergencies, lock-outs and pest problems
Answer United’s professionally trained agents screen your calls for maintenance emergencies and relay them to you quickly in the manner that works best for you – whether it’s dispatching the on-call maintenance worker or texting you directly – helping to reduce the potential for property or liability damages. We not only save you time but also meet the needs of your residents in a prompt, professional manner, using custom scripts we develop with you – so your callers never know our agents aren’t your receptionist, who is sitting right next to you, in your office. And all of our calls are recorded, so you can review everything we say on your behalf.
- Virtual Leasing Agents – Appointment requests, application submissions, unit inquiries
Our skilled agents have also been trained to receive calls and emails from interested residents, acting as virtual leasing agents who will handle your leads in a courteous, professional manner. We know that finding residents is just as important as keeping them, so our services include the ability to inform prospective residents of property amenities and available units using your property management software via the Internet.
- Convenient, Customizable Message Delivery – Flexible message delivery options
Our flexible message delivery options allow you to retrieve your message quickly, in the method that is easiest for you - whether it’s by email, fax, text message, web retrieval, voicemail or live agent.
- Professionally Trained Agents – Many of our agents have been with us over 15 years
One of the most distinctive differences about Answer United is our professionally trained agents. We have a turnover rate that is one of the lowest in the industry, and as time is of the essence in property management, it is also important to note that our agents answer 80% of all calls within the first three rings. In addition, Answer United has some of the most advanced technology in the industry and can easily customize a messaging and dispatch package to fit your specific needs.
Do you want your business to be perceived as more professional and organized?
We are an award-winning, reputable Property Management Answering Service provider.
Call us today to learn more.