Professional Government Answering Service Solutions
Providing Government Agencies with Live Answering Service 24/7
Local, State and Federal Government Answering Service 24/7. Trusted for over 45 years, our government telephone answering services works with government offices and government agencies throughout the United States. Our municipal answering service is second to none. Answer United’s live answering service can help with call overflow, appointment scheduling, after hour and weekend coverage and you will save money with our virtual receptionist.
Using Answer United as your government answering service solution can help you simplify your responsibilities by taking over many of the tasks that take up your valuable time, while simultaneously saving you money. If callers can't get through to their government office, there will likely be complaints. Our government answering service aids with managing emergencies as well as day to day responsibilities associated with your office.
- Emergency Call Services – Emergency situations
Answer United’s professionally trained agents will screen your calls for emergencies for all of your call center needs and relay them to you quickly in the manner that works best for you. We can dispatch to your on-call or text you directly. We not only save you time but also meet your needs in a prompt, professional manner. All of our calls are recorded, so you can review everything we say on your behalf. Our government answering service is available 24/7 for all of your call center needs.
- On-Call Web Scheduler – Contacting your On-Call staff
Answer United offers a custom web based On-Call Scheduler. If you have On-Call personnel that change daily, weekly or monthly our On-Call web scheduling feature is just the ticket. It reduces errors because fewer people are handling the information and it’s real-time thereby ensuring the correct person on-call is contacted.
- Convenient, Customizable Message Delivery – Flexible message delivery options
Our flexible message delivery options allow you to retrieve your message quickly, in the method that is easiest for you - whether it’s by email, fax, text message, web retrieval, voicemail or live agent. Answer United has some of the most advanced technology in the call center industry and can easily customize a messaging and dispatch package to fit your specific needs.
- Professionally Trained Agents – Many of our agents have been with us over 15 years
One of the most distinctive differences about Answer United is our professionally trained agents. We have a turnover rate that is one of the lowest in the industry. In addition, since time is of the essence with your phone calls, our agents answer 80% of all calls within the first three rings.
Do you want your business to be perceived as more professional and organized?
We are an award-winning, reputable Government Answering Service and Call Center.
Call us today to learn more.
Our Government Answering Service is available in: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.