Professional Answering Service Solutions for Lawyers and Law Firms
Providing Custom Answering, Messaging and Emergency Call Services for law firms
Answer United has been supplying comprehensive answering and messaging service solutions to the legal industry for over 45 years. We understand that your clients deserve the best attention to detail and the highest quality customer service in a timely fashion – and that every missed call is a missed opportunity to meet a client’s needs.
Running a law firm is a 24-hour-a-day job. Answer United can help you simplify your responsibilities by taking over many of the tasks that take up your valuable time, while simultaneously saving you money. If callers can't get through to you because you are on the phone or out of the office, you are going to get complaints or possibly lose business. We can not only help you manage emergencies, but also help fulfill daily office responsibilities associated with client inquiries and requests.
- Emergency Call Services – Car accidents, personal injury and legal emergencies
Answer United’s professionally trained agents screen your calls for legal emergencies and relay them to you quickly in the manner that works best for you. We not only save you time but also meet the needs of your clients in a prompt, professional manner, using custom scripts we develop with you – so your callers never know our agents aren’t your receptionist, who is sitting right next to you, in your office. And all of our calls are recorded, so you can review everything we say on your behalf.
- Virtual Receptionists – Appointment requests and legal service inquiries
Our skilled agents have also been trained to receive calls and emails from interested customers, acting as virtual receptionists who will handle your leads in a courteous, professional manner. We know that finding customers is just as important as keeping them, so our services include the ability to inform prospective customers of your services using your custom scripts.
- Convenient, Customizable Message Delivery – Flexible message delivery options
Our flexible message delivery options allow you to retrieve your message quickly, in the method that is easiest for you - whether it’s by email, fax, text message, web retrieval, voicemail or live agent.
- Professionally Trained Agents – Many of our agents have been with us over 15 years
One of the most distinctive differences about Answer United is our professionally trained agents. We have a turnover rate that is one of the lowest in the industry, and as time is of the essence in the legal field, it is also important to note that our agents answer 80% of all calls within the first three rings. In addition, Answer United has some of the most advanced technology in the industry and can easily customize a messaging and dispatch package to fit your specific needs.
If you are currently in a relationship with an answering service that’s unable to meet your expectations, the consequences of operator errors can be devastating.
We are an award-winning, reputable Answering Service provider
for the Legal Industry.
Call us today to learn more.