Professional Answering Service Solutions for Home Healthcare & Hospice
Providing Custom Home Healthcare Answering, Messaging, and On-Call Services
Answer United has been supplying comprehensive answering and messaging service solutions to the home healthcare and hospice communities for over 45 years. We understand that every situation is unique and high quality service is a necessity. Our agents are extensively trained in medical terminology and methods of handling urgent callers with speed and precision, while showing compassion and tact. Our customizable home healthcare and hospice answering service solutions include:
§ Home Healthcare Answering Services – Answer United is fully HIPPA Compliant.
We provide thousands of physicians and healthcare professionals nationwide with call overflow, after-hours and weekend answering and messaging services. With Answer United, your office phone calls are forwarded to our award-winning, quality-trained agents, who will field your calls according to your instructions and contact you wherever you may be.
§ Customizable Voice Messaging Services – Providing 24 x 7 conveniences.
Our customizable voice mail and messaging services allow patients the convenience to ask questions, request schedule changes and inquire about services or billing/insurance questions 24 x 7, using your own custom message scripting. You can then retrieve your messages anytime, from anywhere, using a secure password. Our advanced technology eliminates caller frustration of having to navigate through an endless series of prompts. Most importantly, callers requiring immediate attention instantly bypass voicemail, going directly to an Answer United agent.
§ Online On-Call Management – View, post and change on-call schedules.
Our on-call scheduling system assures that your calls will be promptly directed to the correct on-call physician or care nurse. Our privacy protected, secure web-enabled system makes it easy for your office staff and physicians to view and sort messages and post or change on-call schedules from anywhere – in real-time, 24 x 7. Changes you make to your on-call scheduler are instantly available in real-time to our agents.
§ Instant, Direct Messaging – Receive urgent text messages instantly.
Receiving urgent text messages directly from the hospital and your practice staff via whichever mode of communication is most effective for you – whether it’s cell phone, SMS, IM, PDA or pager.
One of the most distinctive differences about Answer United is our professionally trained agents. We have a turnover rate that is one of the lowest in the industry, and as time is of the essence in the home healthcare and hospice industry, it is also important to note that our agents answer 80% of all calls within the first three rings. In addition, Answer United has some of the newest technology in the industry. Answer United can customize a messaging and dispatch package to fit your specific needs.
If you are currently in a relationship with an answering service that’s unable to meet your expectations, the consequences of operator errors can be devastating.
We are an award-winning, reputable Hospice & Home Healthcare Answering Service provider.
Call us today to learn more.