Professional Answering Service Solutions for Funeral Service Providers
Providing Funeral Homes with Custom Answering, Messaging and On-Call Services
Answer United has been supplying comprehensive answering and messaging service solutions to funeral homes and funeral service providers for over 45 years. We understand that in times of grief, your calls require immediate attention and sensitivity. Our agents are extensively trained to speak with people in their time of mourning with sensitivity and compassion, while showing respect and a sense of urgency for making timely arrangements. Whether answering questions about advanced arrangements or responding to questions regarding products and services, our customizable answering service solutions for funeral service providers include:
- Answering Services – After hours, overflow and remote reception services
We provide funeral homes nationwide with call overflow, after-hours and remote reception answering and messaging services. We not only save you time but also meet the needs of your customers in a prompt, professional and courteous manner, using custom scripts we develop with you – so your callers never know our agents aren’t your receptionist, who is sitting right next to you, in your office. And all of our calls are recorded, so you can review everything we say on your behalf.
- Customizable Voice Messaging Services – Providing 24 x 7 convenience
Our customizable voice mail and messaging services allow customers the convenience to make timely arrangements and request information about products and services 24 x 7, using your own custom message scripting. You can then retrieve your messages anytime, from anywhere, using our secure website. Our advanced technology also eliminates caller frustration of having to navigate through an endless series of prompts. And most importantly, callers requiring immediate attention instantly bypass voicemail, going directly to an Answer United agent.
- Remote Receptionists – Answering questions regarding products and services
Our skilled agents have been trained to receive calls and emails from potential customers interested in your products and services. Acting as virtual receptionists, we will handle your leads in a courteous, professional manner. We know that referrals from clients, nursing homes, hospitals, and hospice agencies are just as important as taking care of current customers, so our services include informing prospective customers of your company’s products and services.
- Convenient, Customizable Message Delivery – Flexible message delivery options
Our flexible message delivery options allow you to retrieve your message quickly, in the method that is easiest for you - whether it’s by email, fax, text message, web retrieval, voicemail, or live agent.
- Professionally Trained Agents – Many of our agents have been with us over 15 years
One of the most distinctive differences about Answer United is our professionally trained agents. We have a turnover rate that is one of the lowest in the industry, and as time is of the essence in funeral services, it is also important to note that our agents answer 80% of all calls within the first three rings. In addition, Answer United has some of the most advanced technology in the industry and can easily customize a messaging and dispatch package to fit your specific needs.
During times such as these,
It is important to have a quality answering service
that is sensitive to your needs.
We are an award-winning, reputable Answering Service provider.
Call us today to learn more.
Funeral Service Foundation I National Funeral Directors & Morticians Association I Cremation Association of North America I Selected Independent Funeral Homes I FCA I