Professional Answering Service Solutions for Counselors and Consultants
Providing Answering, Messaging and On-Call Management Services for Counseling Firms
Answer United has been supplying comprehensive answering and messaging service solutions to counseling and consulting firms and health care communities for over 45 years – meaning we understand the needs of this medical field. Your callers expect care and understanding when they call your office and they expect to be able to reach you 24 x 7. Our agents help you meet this need. We are extensively trained in medical terminology and methods of handling urgent callers with speed and precision, while showing compassion and tact. Our customizable answering service solutions for the counseling and consulting industry include:
- Counseling Answering Services – Answer United is fully HIPPA Compliant.
We provide thousands of counselors and consultants nationwide with call overflow, after-hours and weekend answering and messaging services. With Answer United, your office phone calls are forwarded to our award-winning, quality-trained agents, who will field your calls according to your instructions and contact you wherever you may be.
- Customizable Voice Messaging Services – Providing 24 x 7 conveniences.
Our customizable voice mail and messaging services allow your patients the convenience to request prescription refills, change appointments and ask billing/insurance questions 24 x 7, using your own custom message scripting. You can then retrieve your messages anytime, from anywhere, using a secure password. Our advanced technology eliminates caller frustration of having to navigate through an endless series of prompts. And most importantly, callers requiring immediate attention instantly bypass voicemail, going directly to an Answer United agent.
- Online On-Call Management – View, post and change on-call schedules.
Our on-call scheduling system assures that your calls will be promptly directed to the correct on-call counselor or consultant. Our privacy protected, secure web-enabled system makes it easy for you and your office staff to view and sort messages and post or change on-call schedules from anywhere – in real-time, 24 x 7. Changes you make to your on-call scheduler are available in real-time to our agents.
- Instant, Direct Messaging – Receive urgent text messages instantly.
Receiving urgent text messages directly from the hospital and your practice staff via whichever mode of communication is most effective for you – whether it’s cell phone, SMS, IM, PDA or pager.
One of the most distinctive differences about Answer United is our professionally trained agents. We have a turnover rate that is one of the lowest in the industry, and as prompt response is of the essence in the counseling field, it is also important to note that our agents answer 80% of all calls within the first three rings. In addition, Answer United has some of the newest technology in the industry. United can customize a messaging and dispatch package to fit your specific needs.
If you are currently in a relationship with an answering service that’s unable to meet your expectations, the consequences of operator errors can be devastating.
We are an award-winning, reputable Answering Service provider.
Call us today to learn more.