Answer United - Healthcare Answering Service
As a medical professional, it is really unreasonable to even think that only one receptionist can effectively manage all in-house phone calls from your existing patients, new patients and also respond to each and every medical cal, 24/7! The best solution is to employ the services of a healthcare answering service provider, especially if your practice experiences a really high call volume or a considerable number of calls after hours. A good healthcare answering service provider such as Answer United is important to the success of every hospital, office or medical facilities.
Answer United is a company that has a reputation of delivering top quality healthcare answering service for over 45 years! This simply means that this healthcare answering service provider completely understands the requirements of the medical industry. Answer United’s agents are well trained in medical terminology and methods of handling important callers with top speed and meticulousness, while still exhibiting compassion and tact.
By employing the services of a healthcare answering service, your patients will really appreciate that you have taken the trouble to make them priority, and with a good healthcare answering service provider, you also have an option to tailor the answering service to suit your needs.
Answer United offers customizable healthcare answering service solutions which include the following:
•Medical Answering Services – Please know that this company is fully HIPAA compliant.
They provide thousands of doctors all over the country the following:
- Call overflow answering & messaging service
- After hours answering and messaging service
- Weekend answering and messaging services.
- Web Based Appointment Scheduling & On-Call Scheduling
With this healthcare answering service provider, your office phone calls are immediately forwarded to their award-winning, quality trained agents who will immediately field your calls as per your instructions and contact you wherever you are.
•Customizable Voice Messaging Service – Answer United provides 24/7 conveniences
This company’s customizable voice mail and messaging service will allow your patients the ease to request for the following:
- Prescription refills
- Change appointments
- Make insurance/billing enquiries
- Call for test results 24/7
You can easily retrieve your messages anytime, from anywhere, by simply using a secure password. Answer United’s advanced technology will totally eliminate caller frustration of having to navigate through an annoying series of prompts. And most significantly, callers that require immediate attention instantly bypass voicemail and go directly to a well trained Answer United call agent.
•Online On-call Management – You can easily view, post and also change on-call schedules
This healthcare answering service provider’s on-call scheduling system will make sure that all your calls immediately directed to the right on-call doctor. Answer United’s privacy protected, secure web enabled system will make it very easy for your office staff and doctors to view and sort messages and post or change on-call schedules from virtually anywhere…in real time, 24/7. The changes that you make to your on-call planner will be made available to the Answer United’s agents in real time.
•Instant, Direct Messaging – You get to receive text messages pronto!
Answer United is a healthcare answering service provider that offers you the opportunity to get urgent text messages directly from the clinic, hospital or from your practice employee via whichever method of communication is most suitable for you – whether it’s any of the following:
- Cell phone
- SMS with reply
- or Pager.
Business Answering Service