800-937-5900
Thursday, August 21, 2014
 
NAVIGATION | FAQs
   
 
SOLUTIONS

Answering Service & Call Center FAQ

 

1.   Does Answer United offer its services nationwide?

2.      How long does it take to have my account activated so you can receive my calls?

3.      How quickly do you answer my calls?

4.      How will my calls reach your call center?

5.      How do I forward my phone line?  Can you forward my phone lines for me?

6.      How will I get my messages?

7.      Our “on-call” personnel are always changing, how does Answer United keep up with these changes?

8.      If your system goes down, how can I be assured that my calls will still be answered?

9.      What are your rates?

10.   Are you HIPAA compliant?

 

 

 

 

 

 

 

1.      Does Answer United offer its services nationwide?
Yes, because of Answer United’s advanced technologies it does not matter where your business is physically located.

 

2.      How long does it take to have my account activated so you can receive my calls?
Depending on your needs, most accounts can be activated within a few hours.

 

3.      How quickly do you answer my calls?
Answer United maintains a service level of 80 percent of the calls answered within 3 rings.  We measure call handling times every hour of every day and make any necessary adjustments to the schedule to maintain the highest level of quality.

 

4.      How will my calls reach your call center?
You will call forward your line to a unique telephone number we will provide.  When your phone is called, it rings at our center and your account information is automatically displayed to one of our agents.

 

5.      How do I forward my phone line?  Can you forward my phone lines for me?
There are several ways to forward your phones to our telephone answering service.  The most popular method is to use a call forwarding option from your telephone provider.  The best way is to utilize a feature called busy, no answer transfer.  Your telephone company can help you establish this service.

 

6.      How will I get my messages?
There are several options for receiving your messages.  We’ll tailor your account to fit your specific needs.  Your messages can be e-mailed, faxed, sent to a pager or cell phone, or you can call in and retrieve them.

 

7.      Our “on-call” personnel are always changing, how does Answer United keep up with these changes?
Simple.  An optional time saving method is to utilize our state of the art Web access portal.  This allows you to enter the changes and update your account information on line.  The information is immediately available to our agent stations.

 

8.      If your system goes down, how can I be assured that my calls will still be answered?
Most Telephone Answer Services and Call Centers are not prepared for a system failure or disaster recovery.  Most do not have a full-time IT personnel or a back up generation incase of a power outage.  Instead, they rely on outside consultants.  Answer United has a full time IT Department staffed with technicians as will as programmers to ensure that if a problem arises, Answer United will be ready!  Incase of a power outage, our backup generations are able to power our call center indefinitely.

 

9.      What are your rates?
Rates vary depending on your answering service or call center needs, the number of operator minutes used and a variety of other factors.  Our lowest rate plan starts at $24.95.  A small price for 24 hour seven day week coverage.  For pricing and a custom proposal please contact Answer United to learn more about the plan that is best for you.

 

10.   Are you HIPAA compliant?
Yes, as one of the nation’s leader in the medical answering service business, we are dedicated to providing confidentiality and adhering to all HIPAA privacy rules.

 

QUESTIONS?
CONTACT US NOW!




  


Click to verify BBB accreditation and to see a BBB report.

 
Home | Services | About | Blog | Get a Quote | Contact | Site Map | Employment | FAQs | Answering Service By State | Medical Answering Service
 
Copyright (c) 2008-2013 Answer United | Privacy Statement | Terms Of Use | | Webmail