A Leader in Outsourced Call Answering Services
A Nationwide Answering Service and Web-Based Customer Support Solutions Provider
A nationwide company, Answer United is one of the most reputable answering services in the industry, providing live telephone answering service, call center services and outsourcing services for over 45 years. With 24 hour, 7 day-a-week, live operator services, we currently serve more than 1,200 customers, both locally and nationally. Answer United works with clients that range from independent, freelance home offices and small businesses to Fortune 500 companies with large call volumes.
Our mission is simple: to give our customers the highest quality service, tailored to the specific needs of their business at a fair price – while providing a seamless link between their company and ours. Part of this plan includes providing each of our employees with the best compensation and work environment possible, resulting in a more productive and enjoyable workplace.
One of the most distinctive differences about Answer United is our agents. Our retention rate is one of the highest in the industry, with several agents having 15 years or more of service with our company. We believe happy, healthy employees appreciate and take pride in their work, which results in a higher quality of service for our customers. Therefore our wages, benefit program and work environment are set up in such a way as to allow us to attract and maintain qualified, professional agents. We also provide our agents with ergonomically-designed workstations, equipped with large format LCD monitors to better visualize product pictures and scripting. At Answer United, we care about our staff and they care about our clients.
Not only do we pre-screen our applicants thoroughly via a phone interview to determine communication skills, clarity, grammar, and enthusiasm, but once agents are hired, they are extensively trained for six months with both classroom work and practical on-line training. Audio and video training aids are used to supplement one-on-one role-playing. Once an agent goes on-line, he or she is monitored regularly and must adhere to a prescribed set of quality standards. This assures that quality is maintained and your company is represented professionally. It’s also the reason Answer United is able to answer 80% of its calls within the first three rings.
Answer United has coupled its highly trained agents with state-of-the-art equipment and software, which is flexible and allows us to design your account to meet your unique specifications. Our in-house programming professionals will begin with a blank screen and design your account according to your exact needs. Our software utilizes error checking, field enforcement, advanced branching and conditional formulas insuring that the data you receive is accurate and consistent. In addition, our digital switching equipment allows us to provide automatic call distribution and skills-based routing so that we can process your calls in a cost effective manner. We have local and national toll free numbers utilizing all digital telephony to insure maximum call throughput and quality service.